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# Tech Support Specialist - Level 1

- **Company:** Insight Global
- **Location:** Chicago, IL, United States
- **Salary:** $58,240.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Software Licensing, Laptops, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/illinois/chicago/tech-support-specialist-level-1/job-553343/

## About the Role

* Experience providing Level 1 / Help Desk technical support
 * Strong troubleshooting skills across:
 * Windows 10/11 environments
 * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 * Familiarity with Active Directory / Entra ID (account management, password resets)
 * Experience with ticketing systems (ServiceNow, Freshservice, or similar)
 * Basic networking knowledge (TCP/IP, VPN, DNS, Wi-Fi)
 * Hardware support experience (laptops, desktops, printers, mobile devices)
 * Ability to document tickets and troubleshoot clearly
 * Strong customer service and communication skills
Ability to support remote and onsite users

Nice to Have Skills & Experience

 - Exposure to software licensing and inventory management
 - Knowledge of basic cybersecurity / endpoint security practices
 - Previous involvement in onboarding/offboarding processes
 - Experience maintaining knowledge base documentation

## Description

* Provide first-line technical support for end users (hardware, software, access issues)
 * Respond to tickets via phone, email, ticketing system, and walk-ups
 * Troubleshoot Microsoft 365, VPN, and business applications
 * Perform password resets, account unlocks, and access provisioning
 * Document, update, and resolve tickets while maintaining accurate notes
 * Escalate complex issues to Level 2/3 teams
 * Support new hire onboarding (account setup, device provisioning)
 * Configure and deploy laptops, peripherals, and mobile devices
 * Assist with offboarding and equipment recovery
 * Maintain inventory of devices and assets
 * Communicate clearly with users on issue status and resolution
Participate in on-call rotations and support operational initiatives


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