> Markdown version of [/jobs/ext/1773284-desktop-support-specialist-contract-0034508](https://www.wearedevelopers.com/jobs/ext/1773284-desktop-support-specialist-contract-0034508). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - Contract - 0034508 - **Company:** Manpower - **Location:** Tempe, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Sound Recording and Reproduction, Computer Networks, Microsoft Office, Video Editing, Information Technology - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ecabedd57ac063a ## About the Role Required * Bachelor's degree in IT or equivalent work experience * 2+ years' experience working with audio / video / communications technologies * Proficiency with Microsoft Office 365, Microsoft Teams, ZOOM Nice to Have * Multiple years of experience in the field of audio/video/communication technologies * Experience with both Mac and Windows operating systems * Advanced experience in Audio/Video cabling and computer networking * Experience with operation of video cameras, sound board, video editing software * Formal education and/or certifications in: Audio recording and video production, broadcast and electronic communication arts, or multimedia production. * Event & Customer Service Experience with C-Suite. * Experience with an Electronic Visitor Management System. ## Description The Desktop Support Specialist maintains the IT infrastructure within the headquarters facility. The role ensures that technology in our meeting and event rooms delivers a positive, consistent experience for our employees and visitors. This customer service-oriented role is critical to supporting efficient, technology-enabled internal meetings for our employees along with delivering a best-in-class event experience for our clients and community partners. This individual with provide face-to-face support services to HQ employees. Making an Impact (75%) * Troubleshoots technical issues and responds to AV Service Desk tickets, resolving problems as they arise. (60%) * Accountable for maintaining regular service & maintenance of all conference room equipment, either independently or through third party vendors. (15%) * Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (20%) * Ensures proper security and storage of equipment. (5%) * Provides superior customer service to employees, clients & visitors who utilize AV equipment. (all the time) Sharing Expertise (10%) * Researches new technology and makes recommendations to leadership. (30%) * Meets with internal stakeholders to understand room needs prior to meetings / events, to ensure the event does not encounter foreseeable technical issues. (70%) Gaining Exposure (15%) * Develops, documents and hosts periodic training for employees on AV equipment and web/video conferencing applications. (30%) * Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (70%) Your Typical Day (listed above in percentages.) * Prepares meeting rooms for events and video conference sessions. * Acts as HQ point of contact for IT support * Troubleshoots technology issues with visitor management system, AV equipment, and other HQ technology. * Provides walk-up IT services for HQ employees and visitors. * Assists with desk-side IT support at HQ as necessary. * Administrator of Electronic Visitor Management System. 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