> Markdown version of [/jobs/ext/1773903-business-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/1773903-business-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Business Application Support Specialist

- **Company:** OneMain
- **Location:** Evansville, IN, United States
- **Contract:** Permanent contract
- **Skills:** Business Software, IBM ViaVoice, Issue Tracking Systems, Connectivity Problems
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a79676edfc7df622

## About the Role

* Customer service mindset.
 * Aptitude for learning financial and technical skills.
 * Strong problem-solving skills with the ability to ask the right questions and gather complete information.
 * Calm, professional demeanor when working with clients under pressure.
 * Strong attention to detail and commitment to accurate documentation.
 * Ability to manage multiple tickets simultaneously while meeting service level expectations.
 * Comfortable working in a high-energy call center environment, where noise levels vary and team interaction is frequent.
 * Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

## Description

We're looking for a detail-oriented, customer-focused Lending System and Level 1 Technical support specialists to join our business-to-business call center. In this role, you'll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to help keep their operations running smoothly. You'll work within established processes to deliver an excellent customer experience. This is a fast-paced opportunity for someone who enjoys problem-solving, delivering great service, and adapting to ongoing business and technology changes.

We offer:

 * A comprehensive 10-week training program to build your technical and professional skills.
 * An established knowledgebase of articles for troubleshooting and problem solving.
 * Flexibility to build your own monthly hybrid schedule, with a mix of days, evenings, and minimum 1 Saturday per month.
 * A collaborative, supportive team environment.
 * A strong manager-to-employee feedback cycle is designed to support continuous development, skill growth, and career progression.
 * Regular 1:1s focused on coaching, not micromanagement.

In the Role

 * As a Tech Support Specialist, you will serve the first point of contact for business support via voice and chat channels.

 * Provide general assistance and Level 1 troubleshooting for our customer-facing team members using our various Lending and Servicing Platforms.
 * Perform level 1 troubleshooting for the enterprise for login issues, permissions, configuration questions, and connectivity problems.
 * Use ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
 * Work effectively in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.


## Related Videos

- [The Snowball Effect of Open Source](https://www.wearedevelopers.com/videos/523-the-snowball-effect-of-open-source)
- [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob)
- [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source)
- [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)