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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Hub Support Specialist - **Company:** Aurora University - **Location:** Aurora, IL, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Premiere Pro, Apple IOS, Apple Mac Systems, Firmware, Issue Tracking Systems, IP Addressing, Networking Basics, Software Engineering, Video Editing, Usage Analysis, Wi-Fi Technology, Peripherals, Information Technology, Laptops - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d4c01afd7e7210f7 ## About the Role * Bachelor's Degree or equivalent experience required. * Network+, A+ or MCP preferred. Experience: * Minimum of 2 years of full-time, hands-on experience in IT support, AV/media production, or a closely related technical role supporting AV production equipment and/or end-user computing in a customer-facing environment. Skills: * Ability to support and troubleshoot Windows and macOS devices, including software installation, configuration, and updates; familiarity with iOS and Android devices. * Working knowledge of networking fundamentals (IP addressing, Wi-Fi, and wired connectivity). * Working knowledge of audio and video editing software (such as Adobe Premiere and Audition) and media production workflows. * Sound judgment and strong prioritization skills. * Ability to train and support users with a wide range of technical backgrounds. * Excellent written, verbal, and presentation communication skills. * Strong interpersonal and customer service skills, with the ability to interact effectively with a diverse range of users. * Familiarity with accessibility standards for AV content, such as captioning and audio description. * Quick learner who readily adapts to new technologies, tools, and processes. * Self-motivated, dependable, and able to work independently. * Flexibility and adaptability to changing priorities and operational needs. * Ability to accept divergent views while maintaining a constructive working relationship with other team members. * Ability to handle confidential and sensitive information with discretion and professionalism. Physical Requirements: * Ability to communicate effectively verbally and in writing, including in person, by telephone, and through electronic communication. * Ability to work at a computer for extended periods. * Ability to lift up to 50 pounds (AV equipment, computers, and peripherals). * Ability to move throughout campus and attend meetings on and off campus as needed. Work Hours: Expected equivalent of 40 hours per week, but days/hours may vary as needed. Special Requirements: * A valid driver's license and driving record which meets institutional requirements is required. * Requires travel between campus locations or to attend off-site meetings. ## Description The Tech Hub Support Specialist supports learning by serving as the primary technical resource for the Tech Hub, providing hands-on support, equipment readiness, and troubleshooting for its media production tools, AV systems, and computing equipment. As a member of the Information Technology Services (ITS) Technical Support team, the Tech Hub Support Specialist also contributes to the University's general Technical Support functions and partners with Technical Support staff and student workers to help maintain reliable coverage of the Tech Hub. Building on a strong foundation in end-user technical support, the Tech Hub Support Specialist develops specialized, hands-on expertise in the Tech Hub's media production tools and systems as the space and its services continue to evolve. Core Competencies: * Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University. * Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives. * Handles all information with tact and discretion and recognizes the confidential nature of university business. * Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events., * Serve as the primary technical point of contact for the Tech Hub by configuring, maintaining, and troubleshooting production equipment and Tech Hub devices. * Ensure equipment readiness through setup, testing, firmware and software updates, cable management, and preventive maintenance of AV and computing equipment. * Provide hands-on technical assistance and training to Tech Hub users on software, equipment, and production workflows. * Train and guide Technical Support staff and ITS student workers on Tech Hub equipment and support tasks while developing and maintaining training materials and procedures that enable them to provide both backup coverage and additional support with the Tech Hub Support Specialist as needed. * Diagnose and resolve hardware and software issues affecting Tech Hub systems; coordinate vendor repairs and warranty service as needed. * Create and maintain technical documentation, instructional guides, and tutorials for Tech Hub equipment, systems, and processes. * Support content storage, file management, and backup workflows, and help ensure AV content meets accessibility standards, including captioning and audio description. * Maintain records and usage statistics for Tech Hub operations and equipment inventory, and recommend adjustments to equipment, services, and coverage based on usage trends. * As a member of the ITS Technical Support team, provide remote and desk-side support for AU desktops, laptops, peripherals, and classroom technology running Windows and macOS. Deliver support through the ticketing system, phone, email, and in person, particularly when not engaged in Tech Hub responsibilities. * Implement hardware and software patches in accordance with security policies and ITS deployment procedures. * Assist with imaging, deployment, and onboarding of end-user devices as needed. * Serve as a role model for student workers by demonstrating professionalism and contributing to a positive work environment. * Work day, evening, or weekend shifts as needed to meet staffing requirements. * Perform other duties as assigned. ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)