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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Director, AI Transformation-Payments-Executive Director - **Company:** JPMorgan Chase & Co. - **Location:** Plano, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Distributed Systems, Machine Learning, Software Product Management, Large Language Models, AI Platforms, Machine Learning Operations - **Published:** July 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3edd565c99fa8917 ## About the Role * 10+ years of relevant experience across technology, product, strategy/consulting, and/or transformation leadership in a large, complex enterprise environment, with demonstrated outcomes. * Proven track record leading enterprise-scale transformation programs involving multiple stakeholders and measurable performance improvements.Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment production * operations), including evaluation and governance needs. * Demonstrated ability to define and operationalize metrics/KPIs and communicate performance via dashboards and executive updates. * Exceptional executive communication and stakeholder management; ability to align leaders and drive decisions. * Exceptional change management skills that allow large can complex organizations to absorb change, adapt and deliver on vision. * Strong cross-functional leadership and collaboration skills across product, data, engineering, and architecture teams. * Systems-thinking and organizational structure mindset: able to map and optimize across people, process, data, technology, and controls. Preferred qualifications, capabilities, and skills * Banking / payments domain experience (client journeys, servicing operations, disputes, risk, settlement, onboarding). * Experience building reusable AI platforms/services and scaling them across multiple teams. * Background in large-scale platform engineering, distributed systems, or ML engineering/LLMOps (to partner credibly with architecture and engineering). * Experience operating in rigorous governance, risk, and control environments ## Description Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence., * Design the future-state operating model for the AI era, including role/task decomposition, decision rights, handoffs, and control points. * Scale AI from use cases to enterprise capability by partnering with operations, product, engineering on reusable building blocks (APIs, services, prompt/agent patterns, playbooks, evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement. * Identify and prioritize high-impact client "moments of truth" (e.g., onboarding, integration/support, funding/settlement visibility, disputes/chargebacks, servicing, exceptions) for redesign. * Diagnose client pain points using data and frontline insights and deliver AI-enabled workflow redesigns that eliminate root causes, improve client experience, reduce cycle time, and increase quality. * Partner with functional leaders to reconfigure roles and teams as work shifts from manual execution to AI-assisted/AI-orchestrated workflows, adding capabilities like AI product ownership, AI ops, model governance, and human-in-the-loop review. * Drive adoption and responsible AI by design with measurable value: change leadership (comms, training, incentives, manager enablement, communities of practice), talent upskilling pathways, embedded security/data protection/model risk/testing & guardrails, plus KPI dashboards and executive storytelling for trade-offs, progress, and realized outcomes * Lead enterprise transformation via a multi-year "Change Book" across people, process, tech, data, controls, and talent * Change Management while driving adoption through change leadership (comms, training, incentives, manager enablement, communities of practice) and talent mobilization (skill needs, upskilling pathways, "day-in-the-life" workflow enablement). ## Related Videos - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [Best Practices for AI-Assisted Development of Distributed Systems](https://www.wearedevelopers.com/videos/100200-best-practices-for-ai-assisted-development-of-distributed-systems) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [From AI Assistance to Agentic Systems: Scaling Sovereign AI in Banking](https://www.wearedevelopers.com/videos/100070-from-ai-assistance-to-agentic-systems-scaling-sovereign-ai-in-banking) - [Building Products in the era of GenAI](https://www.wearedevelopers.com/videos/827-building-products-in-the-era-of-genai) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Got AI ideas but no money? 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