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# Department Lead, Assistive Technology Center

- **Company:** HEAR Wisconsin, Inc.
- **Location:** West Allis, WI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=188c1fb8a5246d38

## About the Role

· High school diploma or equivalent required; associate or bachelor's degree preferred.

· Minimum 2-3 years of experience in customer service, retail sales, or assistive technology.

· Strong leadership and team coordination skills, with experience managing day-to-day operations.

· Excellent communication and interpersonal skills, with the ability to engage and educate customers.

· Ability to learn and demonstrate a variety of assistive technology products.

· Proficiency in basic computer applications and customer relationship management (CRM) software (Salesforce experience preferred).

· Strong organizational skills and attention to detail.

· Ability to handle multiple tasks and work effectively in a fast-paced environment.

· American Sign Language (ASL) proficiency is a plus.

Job Type: Full-time

## Description

The Department Lead for the Assistive Technology Center oversees the daily operations of the Assistive Technology Center (ATC), ensuring high-quality customer service, product sales, and program efficiency. This role provides direct support to ATC customers while also overseeing day-to-day operation, managing inventory, and ensuring adherence to HEAR Wisconsin protocols and procedures. Reporting to the Director of Program Performance, this position plays a key role in advancing the organization's assistive technology services and outreach efforts., · Oversee daily operations of the ATC, ensuring smooth workflow and excellent customer service.

· Serve as the primary contact for assistive technology and hearing aid accessories.

· Provide demonstrations of ATC products to educate and assist customers.

· Process hearing aid battery orders using the Forward Card system.

· Act as a consultant for the TEPP voucher program, assisting customers with eligibility and applications.

· Maintain and update customer records in the Salesforce database.

· Complete customer orders, including invoicing, shipping, and handling returns or exchanges.

· Unpack and organize inventory, including special-order items.

· Enter TEPP/TAP applications and process vouchers and orders.

· Respond to customer inquiries via phone, email, and videophone.

· Offer technical support and troubleshooting assistance for assistive technology products.

· Conduct home visits when necessary to assist customers with technology setup or troubleshooting.

· Attend resource fairs to present assistive technology products when necessary.

· Ensure a clean, organized, and professional workspace.

Supervisory Responsibilities:

· Provide day-to-day guidance and support to ATC staff, ensuring operational efficiency.

· Assist in developing and implementing procedures to improve ATC operations and customer satisfaction.

· Coordinate work schedules and assign daily tasks to ensure appropriate coverage and workflow.

· Serve as the primary point of contact for troubleshooting operational challenges within the ATC.

· Collaborate with the Director of Program Performance on operational improvements and strategic initiatives.


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