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# IT Support Specialist

- **Company:** Old Dominion Mechanical
- **Location:** Henrico County, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Tablet Computers, Information Technology, User Accounts
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76bed56f86c802ed

## About the Role

Do you have experience in Windows?, * Strong interest in technology and IT support

 * Good problem-solving and troubleshooting skills
 * Strong communication and customer service mindset
 * Ability to learn new systems and technologies quickly
 * Organized and detail-oriented
 * Reliable and able to manage multiple tasks effectively, * Prior experience helping users with technical issues
 * Familiarity with Windows computers, mobile devices, printers, or office technology
 * Basic understanding of networking, security, or Active Directory is a plus
 * CompTIA A+ or similar certifications are a plus but not required

## Description

This position is onsite at our Henrico, VA office. We are looking for a motivated and technically inclined team member who is interested in transitioning into the IT Department. This is a great opportunity for someone who enjoys technology, problem-solving, and helping others, and wants to grow their career in IT.
The IT Support Specialist will assist with day-to-day technology support across the company, including preparing devices for new employees, troubleshooting user issues, and learning core IT systems and infrastructure.
Responsibilities

 * Set up and prepare computers, phones, tablets, and other devices for new employees
 * Configure user accounts, passwords, email access, and basic system permissions
 * Provide first-level technical support for hardware, software, and connectivity issues
 * Troubleshoot and resolve user issues in a timely and professional manner
 * Assist with device inventory, equipment tracking, and asset management
 * Learn and support systems including Active Directory, networking, security tools, and company applications
 * Work with the IT team to maintain system security and user access standards
 * Help document IT procedures and support processes
 * Escalate complex technical issues when needed while continuing to learn and develop technical skills


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