> Markdown version of [/jobs/ext/1777063-salesforce-service-cloud-developer](https://www.wearedevelopers.com/jobs/ext/1777063-salesforce-service-cloud-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Salesforce Service Cloud Developer

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Salary:** $114,400.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Computer Telephony Integration, Middleware, Cloud Services, Salesforce.Com, Data Streaming, Apex Code, SOAPAPI, Change Data Capture, Bots, Apache Kafka, Stream Processing, Database Rules and Triggers, Grpc, Mulesoft
- **Published:** July 22, 2026
- **Apply:** https://www.careerjet.com/jobad/use41b7c4c431adc018897f58095ff48d3

## About the Role

* 1+ years of experience in Salesforce Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
 * Experience with Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
 * Certifications: Salesforce Platform Developer I / II, Service Cloud Consultant.

## Description

* Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
 * Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
 * Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.
 * Customize cases, entitlements, SLAs, and knowledge bases.
 * Configure Omni-Channel, skill-based routing, and the Service Console workspace.
 * Build complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
 * Integrate modern features like Einstein Bots or Agentforce conversational tools.
 * Connect external systems using REST and SOAP APIs.
 * Implement CTI (Computer Telephony Integration) and third-party chat tools like AWS.
 * Use Platform Events and middleware to exchange live data securely.


## Related Videos

- [The Open-source Java SDK for Multi-Cloud Development - Sandeep Pal](https://www.wearedevelopers.com/videos/2113-the-open-source-java-sdk-for-multi-cloud-development-sandeep-pal)
- [Exploring the Power of gRPC-Gateway for Writing RESTful Services](https://www.wearedevelopers.com/videos/2072-exploring-the-power-of-grpc-gateway-for-writing-restful-services)
- [Command the Bots: Mastering robots.txt for Generative AI and Search Marketing](https://www.wearedevelopers.com/videos/1165-command-the-bots-mastering-robots-txt-for-generative-ai-and-search-marketing)
- [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity)
- [Boosting OpenSearch Performance: gRPC Search in Action](https://www.wearedevelopers.com/videos/1964-boosting-opensearch-performance-grpc-search-in-action)
- [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)