> Markdown version of [/jobs/ext/1777367-or-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1777367-or-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # OR Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** New York, NY, United States - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Software Applications, Desktop Computing, Issue Tracking Systems, IT Management, Personal Digital Assistant, Data Logging, Office365, Information Technology, Laptops - **Published:** July 21, 2026 - **Apply:** https://dejobs.org/x/x/FED4D83BBC5F4702927A836E9D0A8624/job/ ## About the Role * Proven experience providing desktop support in a healthcare environment, preferably within or supporting operating rooms. * Strong technical capability in troubleshooting hardware and software issues for end users in Windows 10 and Windows 11 environments. * Hands-on experience imaging machines and setting up workstations for clinical and administrative staff. * Demonstrated ability to support users in an operating room setting with an understanding of the urgency and sensitivity of clinical workflows. * Experience with Active Directory for user and device administration. * Practical knowledge of Office 365 applications and related services. * Experience deploying and supporting printers and resolving print-related issues. * Familiarity with enterprise ticketing systems for logging, tracking, and closing support requests. * Excellent customer service skills, with the ability to communicate clearly and patiently with non-technical users. * Highly tech-savvy with a proactive, go-getter mindset and the ability to work independently in a fast-paced environment. * Personable and professional communication style, able to build trust with clinicians and hospital staff. Additional Skills & Qualifications * Experience supporting end user devices and infrastructure in a hospital or healthcare setting. * Exposure to operating room workflows and technologies used in clinical environments. * Understanding of electronic and physical security best practices for IT systems and data. * Experience with AV and video conferencing equipment in a corporate or clinical setting. * Ability to produce clear, concise documentation for problem solutions and end user guides. * Comfort working with mobile tools and devices to resolve tickets on site. * Strong organisational skills with the ability to manage multiple tickets and tasks simultaneously. * Attention to detail in cable and wire management for IT equipment., The role is based in a busy hospital environment, primarily supporting operating rooms and associated clinical areas. You will work in a fast-paced setting where reliability, responsiveness, and professionalism are essential. The position involves frequent on-site presence, regular rounds to check equipment, and hands-on work with desktops, laptops, mobile devices, printers, AV and video conferencing systems, and network-connected terminals. You will use enterprise ticketing tools and standard IT management systems to track and resolve issues. Attire is expected to be professional and appropriate for a clinical hospital environment, with any additional requirements aligned to local operating room and hospital protocols. ## Description * Image, configure, and upgrade desktop computers to meet clinical and operational requirements. * Deploy PCs, printers, Wyse terminals, and other end user devices across the operating room and wider hospital environment. * Set up and configure Wyse terminals and ensure proper connectivity and performance. * Configure and support mobile devices such as iPhones and iPads for clinical and administrative use. * Install, update, and support clinical and standard software applications on end user devices. * Communicate technical information, IT policies, and complex messages to end users in a clear, service-oriented manner. * Provide one-to-one instruction, training, and guidance to end users and help desk staff on hardware, software, and standard procedures. * Deliver exemplary customer service at all levels of the organisation, maintaining a proactive, solutions-focused attitude when addressing issues. * Follow established guidelines and standards to ensure consistent communication aligned with the wider IT team. * Analyse system failures critically and quickly determine appropriate remedies to minimise disruption to clinical workflows. * Perform regular checkpoint rounds throughout the operating room and hospital environment to confirm all equipment is fully operational. * Ensure adherence to electronic and physical security policies for computers, data, and IT infrastructure. * Implement, install, maintain, and support end user infrastructure equipment, software, and connectivity for PDAs, PCs (including Macintosh and workstation devices), printers, LAN, AV, video conferencing, and telephony. * Diagnose and resolve typical software and hardware problems and malfunctions on supported systems. * Act as a technical resource to stakeholders, providing recommendations for hardware and software acquisitions. * Conduct proactive diagnostic checks on desktop computers to maintain performance and protect against viruses and other threats. * Assist in creating and maintaining written documentation on problem resolutions, tool configurations, and end user instructions. * Monitor assigned desktop queues in the ticketing system, logging detailed, real-time journal entries for all actions taken. * Close support tickets within established service levels, consistently meeting targets for daily ticket resolution. * Use standard templates and tools (including systems such as Innotas and Front Range) to complete administrative tasks accurately and on time. * Participate in planning and implementing small projects and department-specific initiatives related to end user technology. * Support the installation, rollout, and upgrade of new software, hardware, systems, servers, and networks as required. * Strive to reduce mean time to resolution while closing tickets promptly and maintaining high-quality support. * Resolve a specified number of tickets per day and a targeted percentage of monthly tickets at the desktop site using mobile tools and devices. * Perform wire management across IT equipment, ensuring cabling is neat, safe, and properly maintained, including capturing before and after photographs of completed work., You will join a stable, ongoing contract supporting a critical clinical environment, offering consistent work and the opportunity to make a direct impact on patient care through reliable technology support. High-performing consultants have historically been considered for permanent opportunities, providing a potential pathway to long-term career growth. You will work alongside dedicated professionals in a collaborative setting, with exposure to modern healthcare technologies and the chance to continually develop your technical and customer service skills. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)