> Markdown version of [/jobs/ext/1777807-desktop-support](https://www.wearedevelopers.com/jobs/ext/1777807-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support - **Company:** Flagship Limited Partnership - **Location:** Tempe, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Microsoft Azure, Issue Tracking Systems, Project Management Software, System Center Configuration Manager, Role-Based Access Control, Office365, Microsoft InTune, Computer Equipment, Information Technology, User Accounts - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4b49317608eb944e ## About the Role * An individual who displays a helpful attitude toward all other Team Members. * The ideal candidate demonstrates flexibility in their day-to-day work. * A Team Member that responds positively to all tasks assigned. * Detailed and process oriented., + 3-5 years in IT Helpdesk/Desktop Support Specialist capacity required. + Experience with Support Servicing/Ticket Systems * Industry Context: Knowledge of Windows Platforms (10 and 11), Microsoft Office 365 Suite, SCCM, Active Directory, Entra ID, Azure, InTune, Apple iOS (iPhone and iPad), experience with Support Servicing/Ticket Systems, and computer hardware and configuration setup. * Education: High school diploma or general education degree (GED) required. * Certificates and Licenses: + A+ or similar + Network+ or similar + Security+ or similar * Technical, analytical, and interpersonal skills required. * The ability to work independently when assigned a task and follow it through to completion. * Ability to make sound, quick decisions to recover application availability to customers. * Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. * Strong organizational skills and the ability to accurately multi-task in a mid-sized enterprise environment. ## Description * Support the user community daily. * Support corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access. * Update tickets in the help desk tracking system. * Utilize excellent customer service skills and ensure proper recording, documentation, and closure of support tickets, while growing their knowledge of help desk procedures, products, and services. * Monitor and manage phone calls, ticket queue, voicemail, and other means of support item's entry to the service desk. * Answer and handle calls in the service desk queue within abandon rate, talk time, speed to answer, and other departmental targets. * Addresses the more complex tickets that level I & II Team Members cannot resolve. * Works closely with the Endpoint Engineering team to keep up to date on new software and patches/upgrades. * Identifies trends in incidents and problems. * Assists the level I & II Team Members with day-to-day tickets and responsibilities. * Utilize the ticketing system and project management software to complete tasks and projects. * Support corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access. * Research complicated technical problems. * Work with vendors and third parties to resolve issues. * Triage incident and problem tickets for support services. * Keep IT documentation, procedure, and knowledge base information up to date. * Assist with the inventory management of software licenses, software, hardware, and other IT supplies. * Assist with facility and IT Infrastructure support items as local Team Member. * Manages Role Based Access with Active Directory, Entra ID, and user accounts within other applications. * Set up computers for new users and ensure the delivery of equipment to users in different locations as necessary. * Brings new ideas and innovation to the team. * Works independently on complex IT issues. * Document events including all system changes, user issues, and system errors within IT Ticket System., * Location: This role is hybrid at our Tempe, AZ location being on-site at least four days per week with travel required to the other company locations as necessary for facility site visits, site surveys, and moves/adds/changes. * Schedule: + Monday-Friday with rotating Saturday shift. On Saturday work week, Wednesday is used as day off for Saturday shift. + Ability to work overtime/weekends as necessary. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)