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# IT Help Desk Tech I

- **Company:** Mercy Medical Center, Inc.
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Salary:** $47,445.0 - $78,291.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, PC Tools, Microsoft PowerPoint, System Software, Information Technology
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae18d9b169fbef88

## About the Role

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, + Must possess a high school diploma or GED
*

 + Associate degree preferred
*

 + 2-4 years working knowledge of PC software and hardware; technical support experience preferred
*

 + Hospital IT experience preferred., + Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
+
o Microsoft Word, Power Point, Excel
+
o Microsoft Outlook, + Must be able to read, write, and speak the English language in an understandable manner.
*

 + Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
*

 + Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
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 + Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
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 + Must be able to follow written and oral instructions., + Computer technology including system software, hardware, networking. Analytical capability to research and resolve technology issues/problems. Customer Service/Communication skills, verbal and written.
*

 + Must be knowledgeable in computer duties, use of equipment, etc.

## Description

Join Our Team at Mercy Medical Center - Now Hiring a IT Support Tech I
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities:
Responsible for the diagnosis of computer related problems and requests from all MMC employees, contractors and physicians. Conducts problem analysis, research, troubleshooting in a remote environment utilizing remote control software. Maintains a broad knowledge of computer technology, equipment, systems and participates in professional development activities as appropriate. Escalates to appropriate resources if unable to resolve problems and requests.


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