> Markdown version of [/jobs/ext/1778345-network-operations-analyst](https://www.wearedevelopers.com/jobs/ext/1778345-network-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Analyst - **Company:** MDC CENTER, INC. - **Location:** McAllen, TX, United States - **Contract:** Permanent contract - **Skills:** Data Centers, Issue Tracking Systems, Microsoft Office, Computer Network Operations, Gsuite - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9cb140c22a124211 ## About the Role At MDC Data Centers, we're looking for a service-driven, detail-oriented individual to join our growing NOC team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment - this role is for you!, * Bilingual (English & Spanish) - Required for clear and effective communication with diverse customers. * Experience in NOC/SOC or data center environments - Preferred but not required; a willingness to learn is essential. * Excellent written and verbal communication skills - Able to communicate technical concepts in a clear and customer-friendly way. * Quick learner - Comfortable picking up new tools, systems, and processes. * Strong time management - Able to prioritize and handle multiple support requests efficiently. * Proficient in digital tools - Familiar with Google Workspace, Microsoft Office, and similar platforms. * Customer service mindset - Committed to delivering a positive and professional customer experience. * Team player with self-motivation - Works well independently and collaboratively. * Problem-solver - Thinks critically and takes initiative when addressing technical or service-related issues. * Situational awareness - Can recognize when to escalate issues to the appropriate team or leader. Work arrangement ## Description As a Network Operations Analyst, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC's service., * Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers. * Collaborative Approach: Work hand-in-hand with cross-functional teams - including Sales Engineers and Network Operations - to resolve customer requests efficiently and deliver a seamless experience. * Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs. * Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support. * 24/7 Mission-Critical Operations: Join a team that supports a 24/7/365 operational environment, helping ensure our customers receive continuous service. This role includes participation in rotating shifts, weekends, holidays, and an on-call schedule as business needs require. What You'll Be Doing: * Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems. * Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed. * Collaborate with other departments to support customer visits, audits, and special projects. * Monitor the MDC infrastructure and escalate service-impacting issues appropriately. * Document solutions, update FAQs, and contribute to knowledge base materials. * Participate in training sessions to stay current on product enhancements and support best practices. * Assist with gathering customer feedback and identifying areas for service improvement. * Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed. * Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Your Bundle Size Affects The Climate](https://www.wearedevelopers.com/videos/308-how-your-bundle-size-affects-the-climate) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)