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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Supplyhouse LLC - **Location:** Canal Winchester, OH, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,345.0 - $62,931.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Networking Cables, Azure Active Directory, TCP/IP, Wireless Access Point, CompTIA Strata - PC Hardware Technology Engineer, Tablet Computers, Computer Equipment, Information Technology - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=52a2e8354b411b94 ## About the Role * Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support experience * Strong knowledge of Windows operating system and PC hardware * Working knowledge of Microsoft 365 administration * Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless) * Strong analytical and problem-solving skills * Ability to effectively prioritize and multi-task in a fast-paced environment * Solid communication and interpersonal skills * Polite and friendly demeanor with a passion for helping others Preferred Qualifications: * Experience working in a warehouse, logistics, or distribution facility environment * Experience supporting printers, mobile devices, RF scanners and other warehouse IT related hardware and software * Working knowledge of Android and Apple operating systems * Basic understanding of structured cabling infrastructure (copper and fiber) * Familiarity with collaboration tools such as Slack and Microsoft Teams ## Description We are looking for an IT Support Technician to join our IT Infrastructure Team. This individual will report into our IT Team Lead and is responsible for providing hands-on technical support and maintaining IT infrastructure at the Canal Winchester, Ohio fulfillment center and office facility. The individual will serve as the primary on-site IT point of contact and escalation resource for all infrastructure and end-user technology related issues at the facility., * Provide timely technical support for on-site and remote end users * Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure issues * Install, maintain, and troubleshoot a wide range of IT systems and devices, including PC/laptop hardware and software, printers, network equipment, video surveillance systems, and voice/phone systems * Support warehouse technologies including RF scanners, barcode scanners, tablets, wireless access points, and related systems * Provide basic network support including switch patching, cabling validation, and wireless troubleshooting * Perform basic administration of Microsoft 365 and Azure AD accounts, user access, and permission management * Deploy and maintain desktop images and application software * Conduct IT onboarding for new hires, including device provisioning, account and access setup, and onboarding sessions with end users * Coordinate and work with third-party vendors for hardware repairs, network cabling, and other technical service requests * Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with security systems including video surveillance and access control technologies * Ensure adherence to company IT security standards, patching policies, and access control procedures * Maintain asset inventory and lifecycle management for IT equipment * Document technical procedures and update IT support documentation * Manage and monitor the company's ticketing system to track, prioritize, and resolve incidents and service requests * Safely lift and move moderately heavy equipment such as computers and printers * Provide occasional off-hours or emergency support when required, * Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. * SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. * To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. * We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. * All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. 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