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# Legal IT Support Specialist I

- **Company:** Kutak Rock LLP
- **Location:** Scottsdale, AZ, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=500ee464ffad0cab

## About the Role

* Ability to understand and effectively use the technologies provided; use initiative to apply technologies to new contexts
 * Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
 * Ability to communicate clearly and coherently, interpreting information and adapting communication to suit particular situations and audience needs
 * Ability to change directions quickly as workflow needs change, and to respond with flexibility to a changing work environment
 * Customer-oriented and patient

QUALIFICATIONS: Education and Experience

 * Proven experience as an IT Support Specialist I or other customer support role
 * Tech savvy with a good knowledge of Microsoft Office and Windows
 * Associate or Bachelor-level degree in IT, Computer Science, or relevant field preferred
 * Understanding of computer security principles

## Description

Kutak Rock is seeking a Legal IT Support Specialist I to join the firm's national Information Technology Department. The Legal IT Support Specialist I will answer phone calls, emails, and work tickets as a help desk agent for customers. This individual will also update customers on status of problem resolutions for all tickets in their name and identify technology-based problems and their root causes. They will also take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes. The Legal IT Support Specialist I will initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets., * Serve as the first point of contact for customers seeking technical assistance over the phone, through email, or in-person

 * Respond to support requests and resolve them in a timely manner
 * Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
 * Determine the best solution based on the issue and details provided by customers
 * Walk the customer through the problem-solving process
 * Provide accurate information on IT products or services
 * Record in detail events and problems and their resolution in a ticketing system
 * Follow-up and update customer status and information
 * Pass on any feedback or suggestions by customers to the appropriate internal team
 * Identify and suggest possible improvements on procedures
 * Refer to security technology procedures and educate users on the importance of safeguarding sensitive data and credentials
 * Ensure the utmost discretion regarding sensitive firm and attorney and staff data
 * Other IT duties as assigned


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