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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** FloWorks International LLC - **Location:** Pasadena, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Desktop Computing, Multi-Factor Authentication, Internet Communications, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Network Administration, Server Administration, Smartsheet, Wireless Devices, Information Technology, Hardware Infrastructure - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=88f73e1bea951567 ## About the Role Do you have experience in iOS?, Do you have a Bachelor's degree?, Our team is growing, and we are looking for a tech savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software., * Dependable and punctual * Positive communication skills, both over the phone and via e-mails * Go getter and not afraid to think outside the box * Bachelor's degree in computer science, IT, or a related field or 2+ years of experience as a Help Desk technician * Experience with Windows 10 and Microsoft Office 365 & hardware components * Certifications that are a plus: ITIL Foundation, CompTIA A+, Microsoft 365: Modern Desktop Administrator, Microsoft IT Support ## Description * Troubleshoot a variety of symptoms, diagnose problems, test, and recommend and implement solutions for technology problems * Installing and testing FloWorks standard image on desktops and laptops * Ensure that all business users can properly utilize approved hardware and software designated to be supported by the Help Desk * Setting up conference rooms to use technology services (e.g., presentations, network connections, audio/visuals) * Using Active Directory for general network administration tasks (e.g., password change, printer group assignments) * Working with Windows OS platforms Win 7, Win 10 & Win 11 * Using Smartsheet's and Ivanti to manage firm assets (e.g., assign, retire and order assets) * Administering training for staff and new hires, including new product demonstrations * Promoting effective work practices, working as a team member, and showing respect for co-workers * Support M&A Integration activities pertaining to the applications sub-department * Knowledge and proficiency of various remote communication methodologies including MFA and VPN, and handheld wireless devices (i.e. iOS and Android) in a corporate environment * Print management server experience * Intermediate RDP and server administration * Other duties as assigned by the VP of IT in support of the business, * Frequently required to stand * Frequently required to walk * Continually required to sit * Continually required to utilize hand and finger dexterity * Occasionally balance, bend, stoop, kneel or crawl * Continually required to talk or hear * Continually utilize visual acuity to read technical information and/or use a keyboard * Occasionally required to lift/push/carry items up to 25 pounds * Occasionally work near moving mechanical parts * Occasionally work around fumes, airborne particles, or toxic chemicals * Occasionally exposure to outside weather conditions * Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment) Work Environment This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. 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