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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Rocky Mount, NC, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Office365, Computer Equipment, Laptops
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a1c1e627e29afb7

## About the Role

* 3+ years of Desktop Support, Field Support, or IT Support experience
 * Experience supporting Windows 10 environments
 * Strong knowledge of Microsoft Office and Microsoft 365 (O365)
 * Experience imaging and deploying PCs and laptops using SCCM
 * Hardware and software installation, troubleshooting, and repair experience
 * Experience working with ticketing systems
 * Familiarity supporting iOS devices
 * Excellent customer service and communication skills

Additional Requirements

 * Ability to pass a background check and drug screen, including marijuana
 * Ability to work onsite Monday-Friday, 8:00 AM-5:00 PM
 * Must be able to lift up to 40 pounds

## Description

We're hiring a Desktop Support Technician to provide hands-on technical support for end users in a corporate environment. This is a 12+ month contract with a strong likelihood of converting to a full-time position. You'll support desktop hardware, software, Windows environments, and end users while delivering excellent customer service.

This position is 100% onsite in Rocky Mount, NC 27804, working Monday-Friday, 8:00 AM-5:00 PM.

Responsibilities

 * Provide onsite desktop support for hardware, software, and peripheral issues
 * Install, configure, image, and deploy Windows 10 desktops and laptops using SCCM
 * Troubleshoot Windows 10, Microsoft Office, and Microsoft 365 (O365) issues
 * Perform hardware installations, upgrades, repairs, and preventative maintenance
 * Manage and resolve support tickets while providing excellent customer service
 * Verify equipment functionality before deployment
 * Support walk-up kiosk requests and end-user technical issues
 * Assist with vending machine and locker inventory resupply
 * Escalate complex technical issues when needed
 * Lift and transport equipment weighing up to 40 pounds


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