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# Help Desk Technician

- **Company:** United Petroleum Transports, Inc.
- **Location:** Oklahoma City, OK, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Management Console, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b45d070e7814c9fa

## About the Role

* Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly

Knowledge, Skills and Abilities:

 * Experience with all Microsoft Standard Applications/Operating Systems
 * Office 365 support and administration
 * Knowledge of Active Directory administration including account creation, group member administration, and computer management
 * Excellent troubleshooting skills
 * Excellent Customer Service & interpersonal skills
 * Excellent verbal and written communication skills
 * Self-starter with detail oriented work habits
 * Able to maintain confidentiality
 * Display professional demeanor

Physical Requirements:

 * Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
 * Occasional lifting (up to 20 pounds).

## Description

The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.

What a Help Desk Technician does daily:

 * Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction
 * First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
 * Provide support for Windows 10 Laptop/Desktop Operating Systems
 * Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
 * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
 * Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
 * Analyze and resolve problems with core business applications
 * Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

 * Carries out duties assigned System Administrators or Director of Information Technology as required.


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