> Markdown version of [/jobs/ext/177860-tier-1-help-desk-technician-msp](https://www.wearedevelopers.com/jobs/ext/177860-tier-1-help-desk-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Help Desk Technician - MSP - **Company:** Intech Computer Solutions - **Location:** North Canton, OH, United States - **Experience:** Starter - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Outlook, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Internetworking, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Software Troubleshooting, Peripherals, Laptops - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8d1e8f4a4160cd1c ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 1-3 years of IT support experience. * Basic understanding of: * Microsoft 365 * Windows 10/11 * Active Directory * User account administration * Networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, and Wi-Fi * Strong troubleshooting and problem-solving skills. * Excellent written and verbal communication. * Strong customer service mindset. * Ability to learn new technologies and adapt in a fast-paced environment. * Valid driver's license and reliable transportation. Preferred Qualifications * Previous experience working for a Managed Service Provider. * CompTIA A+, Network+, or similar certifications. * Experience working within a ticketing system. * Experience with Microsoft 365 administration. * Exposure to cloud technologies and endpoint management. * Basic understanding of cybersecurity best practices., * Do you have experience supporting Microsoft 365 users? * Do you have experience troubleshooting Windows 10/11 devices? * Have you worked in a help desk, technical support, or MSP environment? Experience: * Technical support: 1 year (Preferred) ## Description This position is ideal for someone with a foundation in IT support who wants to build a long-term career in managed services. You will gain exposure to Microsoft 365, cloud technologies, cybersecurity, networking, and a wide variety of business environments while working alongside experienced engineers and technicians. Previous MSP experience is a plus, but not required. We are looking for someone who communicates well, enjoys solving problems, and wants to keep growing technically. Responsibilities * Respond to service tickets and support requests from client users. * Troubleshoot Windows 10/11 workstation issues. * Support Microsoft 365 users, including Outlook, Teams, OneDrive, and SharePoint. * Assist with user onboarding, offboarding, password resets, and account administration. * Configure laptops, desktops, mobile devices, and basic peripherals. * Troubleshoot basic networking issues, including internet connectivity, Wi-Fi, VPN, DNS, and DHCP. * Escalate more complex technical issues to senior technicians when appropriate. * Maintain accurate ticket notes, time entries, and documentation. * Follow standard processes and contribute to knowledge base documentation. * Provide professional, friendly support to end users. * Assist with client projects and technology deployments as needed. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)