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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** Dept of Med Assistance Svcs - **Location:** Richmond, VA, United States (Remote available) - **Salary:** $68,202.0 - $73,202.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Information Management, Office Suite, Microsoft SharePoint, Software Deployment, Windows Desktop, Office365, Peripherals, Microsoft Onedrive, Deployment Automation, User Administration, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eabf345623dcd943 ## About the Role Competitive candidates will meet these minimum qualifications: Experience performing user management within Active Directory. Experience supporting Windows desktop operating systems and enterprise desktop support practices. Experience creating technical documentation. Experience with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office applications. Experience analyzing, interpretating and applying of federal, state laws/regulations. Experience meeting deadlines. Experience communicating with internal and external stakeholders. Experience supporting computer and computer peripherals. Experience supporting Audio/Visual technologies. Experience using help desk ticketing and request tracking systems. Experience with software installation and deployment tools. ## Description The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the End User Support Specialist in the Information Management Division., The End User Support Specialist provides comprehensive desktop and end-user technical support for agency staff in an enterprise environment. This position is responsible for onboarding and offboarding employees, managing user accounts and access rights, troubleshooting hardware and software issues, supporting Microsoft 365 technologies, and ensuring timely resolution of customer service requests. The position also supports Audio/Visual equipment, assists with hardware and software deployments/installations, maintains documentation and job aids, and collaborates with internal IT teams to ensure effective delivery of IT support services. The business needs for this position have in office requirements to include but are not limited to in -person internal and external stakeholder meetings, and training. Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org/ The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage. DMAS wants talented individuals who can align their experience with the mission of the agency and its core values - service, collaboration, trust, problem solving and adaptability. At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise., The Department of Medical Assistance Services is a V3 certified state agency that provides hiring preference to veterans and members of the reserves and/or National Guard in support of executive order 29, (2010). If you are a Veteran or Spouse of a Veteran or Active Military Member, DMAS encourages you to apply and respond accordingly on your state application. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)