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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** VACO LLC - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Business Software, Collaborative Software, Issue Tracking Systems, Networking Basics, Okta, Peripherals, Microsoft InTune, Casper Suite, Zendesk, Servicenow, User Accounts - **Published:** July 31, 2026 - **Apply:** https://jobs.vaco.com/job/16908/it_support_technician_contract/en#apply-now-header ## About the Role * 2 years of experience in an IT support, help desk, or similar technical role * Strong troubleshooting skills across hardware, software, and basic networking * Experience supporting Windows, macOS, iOS, and Android environments * Familiarity with the Microsoft 365 ecosystem * A proactive, solutions-oriented approach with a strong sense of ownership, * Experience working with ticketing systems such as Zendesk, Jira or ServiceNow * Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) * Familiarity with RMM tools and remote support platforms * Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) * Relevant certifications (CompTIA A , Network , or similar) ## Description Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall., * Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems * Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications * Own support requests end-to-end, ensuring timely resolution and a strong user experience * Follow up with users to confirm issues are fully resolved and identify opportunities to improve, * Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding * Oversee device lifecycle processes-from setup and deployment to maintenance and retirement * Maintain accurate inventory of hardware, software, and licenses * Ensure conference rooms and collaboration tools are consistently functional and ready for use, * Partner with internal technology teams to resolve escalations and support broader initiatives * Identify recurring issues and recommend practical improvements to systems, workflows, and documentation * Contribute to building scalable processes that enhance efficiency and reduce support volume over time * Create and maintain clear documentation for both internal use and end-user guidance, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. * Virginia residents may access our state specific policies here. * Residents of all other states may access our policies here. * Canadian residents may access our policies in English here and in French here. * Residents of countries governed by GDPR may access our policies here. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)