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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Oshkosh, WI, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Identity and Access Management, Issue Tracking Systems, IT Management, User Provisioning Software, Software Troubleshooting
- **Published:** July 18, 2026
- **Apply:** https://www.dice.com/job-detail/892a738c-f183-4b80-b2e0-002ca81a06d0

## About the Role

* Strong communication and customer service skills.
 * Basic understanding of IT support concepts and troubleshooting methodologies.
 * Experience supporting Windows-based environments.
 * Familiarity with user account administration and directory services.
 * Experience supporting business productivity and collaboration applications.
 * Ability to multitask and manage multiple support requests in a fast-paced environment., * Previous help desk, service desk, or technical support experience in an enterprise environment.
 * Experience working with ticket management systems.
 * Knowledge of user provisioning, access management, and identity services.
 * Bilingual Spanish skills are a plus.

Key Skills

 * Help Desk Support
 * Service Desk Support
 * Technical Troubleshooting
 * Phone, Email, and Chat Support
 * Customer Service
 * Windows Operating Systems
 * Ticketing Systems
 * User Account Administration
 * Access Management
 * Enterprise IT Support

Experience Level

Entry-Level to Intermediate IT Support Professionals
This is an excellent opportunity to gain valuable experience within a large enterprise environment while developing technical and customer support skills that can lead to long-term career growth in IT.

## Description

We are seeking a Service Desk Technician to join a growing IT support team. This role provides first-level technical support to end users across a large enterprise environment. The ideal candidate will possess strong customer service skills, a troubleshooting mindset, and a desire to grow within IT.
This opportunity is well suited for IT professionals looking to build hands-on experience, as well as candidates with prior service desk or help desk experience., * Provide first-level technical support via phone, email, and chat.

 * Troubleshoot and resolve hardware, software, and access-related issues.
 * Manage and document incidents and service requests through a ticketing system.
 * Support users with productivity applications, operating system issues, and account management.
 * Assist with password resets, access requests, and general break/fix support.
 * Escalate complex issues to appropriate support teams when necessary.
 * Deliver a high level of customer service while meeting service-level expectations.


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