> Markdown version of [/jobs/ext/1779571-quality-analyst-genesys-cloud-cx-and-dynamics-365-solutions](https://www.wearedevelopers.com/jobs/ext/1779571-quality-analyst-genesys-cloud-cx-and-dynamics-365-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)

- **Company:** VivSoft Technologies
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Automatic Call Distributor, Agile Methodology, Microsoft Azure, Software Quality, Microsoft Dynamics, Scrum Methodology, Genesys, Test Scripts, Scalability Testing, Integration Tests
- **Published:** July 12, 2026
- **Apply:** https://www.workingnomads.com/job/go/1730339/

## About the Role

* 5+ years of Quality Assurance and Software Testing experience.

 * 2+ years working on Contact Center, CRM, or Customer Service platforms.

 * Experience testing enterprise SaaS applications., * 5+ years of Quality Assurance and Software Testing experience.

 * 2+ years working on Contact Center, CRM, or Customer Service platforms.

 * Experience testing enterprise SaaS applications.

 * Experience supporting Agile/Scrum delivery environments.

## Description

* Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.

 * Define functional, integration, system, regression, performance, and UAT testing approaches.

 * Ensure traceability between business requirements, user stories, and test cases.

 * Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.

 * Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.

 * Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)

 * Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.

 * Support root cause analysis and recommend process improvements to enhance software quality.

 * Support business users during UAT planning and execution.

 * Develop UAT scenarios and scripts.

 * Track UAT completion and sign-off activities.

 * Participate in performance, load, and scalability testing.

 * Validate system response times and user experience.


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