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# IT Operations Specialist

- **Company:** Softwriters, Inc.
- **Location:** Pittsburgh, PA, United States
- **Experience:** Experienced
- **Salary:** $50,003.0 - $60,008.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Business Software, Software as a Service, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Procurement Software, Azure Active Directory, Software Deployment, TCP/IP, User Provisioning Software, Software Licensing, Office365, Information Technology, Laptops, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://www.jofdav.com/jobs/59043206-it-operations-specialist

## About the Role

Required:

 * 3+ years of IT support, IT operations, or systems support experience
 * Experience supporting Microsoft 365 applications and services
 * Strong troubleshooting skills within Windows environments
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
 * Experience working with ticketing systems and support workflows
 * Strong organizational, communication, and customer service skills
 * Ability to manage competing priorities and work independently

Preferred:

 * Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
 * Experience managing Active Directory and/or Microsoft Entra ID
 * Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience
 * Relevant Microsoft or CompTIA certifications

## Description

* Serve as a primary point of contact for employee technology support requests.
 * Troubleshoot hardware, software, networking, printing, and connectivity issues.
 * Provide support for Microsoft 365 applications.

User Account & Device Administration

 * Provision and deprovision employee accounts and technology access.
 * Manage Active Directory and Microsoft Entra ID user accounts.
 * Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations

 * Manage software licensing and user provisioning.
 * Monitor software utilization and licensing optimization.
 * Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination

 * Manage the lifecycle of technology assets from procurement through retirement
 * Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

 * Participate in technology implementation and upgrade projects
 * Assist with application deployments, system enhancements, and process improvements
 * Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization, * Become a trusted resource for employee technical support.
 * Independently manage onboarding and offboarding activities.
 * Maintain accurate technology asset and licensing records.
 * Improve IT processes and documentation.


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