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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IOC Incident Commander - **Company:** IREN LLC - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JIRA, Configuration Management Databases, System Configuration, Data Centers, Reliability Engineering, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4813390d5f9a3961 ## About the Role Do you have experience in Project stakeholder communication?, Do you have a Bachelor's degree?, The successful candidate must demonstrate operational leadership under pressure, the ability to coordinate cross-functional engineering organizations without direct authority, and the discipline to drive structured incident response during high-impact operational events. * Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience * 5+ years of experience in Incident Management, Major Incident Management, Reliability Operations, Production Operations, or related environments. * Proven experience leading high-severity incident response in enterprise-scale, high-availability environments. * Strong understanding of ITIL Incident Management practices and modern operational governance concepts. * Familiarity with Service Configuration Management / CMDB concepts and service dependency mapping. * Experience supporting operational automation and orchestration initiatives. * Excellent verbal and written communication skills with the ability to engage technical teams and executive leadership. * Experience Jira Service Management or similar platforms. ## Description We are seeking a highly capable Incident Commander to operate at the center of critical operations supporting our HPC Data Center Operations. This role is responsible for leading the coordinated response to high-severity incidents, major outages, and critical service degradation events across HPC infrastructure and customer-facing production systems. The individual will serve as the operational command authority during major incidents, driving rapid detection, coordinated technical response, executive communication, service restoration, and post-incident operational improvement., o This role operates in a 24×7 IOC/NOC environment and works 12-hour rotating shifts on a 4-days-on / 3-days-off, alternating with 3-days-on / 4-days-off schedule o Pre-employment screening, including background check and substance testing may be required according to company policies * Serve as the Incident Commander and operational lead during P1/P2 incidents, major outages, and critical service degradation events. * Lead structured incident bridges and coordinate cross-functional response models. * Lead and coordinate active incident bridges during operational events. * Monitor and manage major incident queues, escalations, and operational priorities. * Drive rapid Mean Time to Know (MTTK), service impact assessment, and restoration prioritization. * Coordinate recovery validation activities and ensure stable restoration before incident closure. * Own executive-level communication during high-severity incidents. Deliver concise, business-focused updates to leadership and stakeholders. * Partner closely with Problem Management, Change Enablement, SRE, Infrastructure Operations, and Production Engineering teams. * Promote blameless post-incident review culture focused on operational learning and continual improvement. * Leverage observability and telemetry platforms to improve incident detection, triage, and response effectiveness. * Identify opportunities to automate incident detection, routing, communication, and escalation workflows. * Develop and maintain operational playbooks, communication templates, and response workflows. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)