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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Customer Technical Architect - **Company:** LogicMonitor, Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $136,000.0 - $190,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apache HTTP Server, Apache Tomcat, Application Services, Big Data, Cloud Engineering, Databases, Linux, DevOps, Distributed Systems, Groovy, Hyper-V, Internet Information Services (IIS), Java Database Connectivity, Java Management Extensions, Python (Programming Language), PostgreSQL, Simple Mail Transfer Protocols, MySQL, NetApp Applications, Network Administration, Windows PowerShell, Ruby, Simple Network Management Protocols, Software Engineering, SQL Databases, Data Streaming, Virtualization Technology, Windows Management Instrumentation, Xen Servers, Enterprise Software Applications, Containerization, Information Technology, Perfmon, Api Design, Citrix Netscaler, Vmware - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a5f077ddced8d50f ## About the Role * 3-8+ years experience required in a similar technical role * Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing * Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations. + Virtualization (VMWare, Hyper-V, Xen Server, etc…) + Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) + LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…) + WMI, PerfMon, JDBC, SNMP, SMTP, JMX + Webservers (IIS, Apache, Tomcat, etc…) + Active Directory + Database (SQL, MySQL, Postgress, etc…) * Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...) * Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions. * Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts. * Willingness to travel to deliver onsite training/evangelism ## Description Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you'll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you'll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure. Here's a closer look at this key role: Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements. Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals. Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines. Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform. Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE. Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support. Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills. Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases., At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)