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# IT Technician I

- **Company:** C.T. Male Associates
- **Location:** Latham, NY, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Network Security, Microsoft Office, Software Troubleshooting
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f7426cfb6a0ef8e7

## About the Role

We're seeking a candidate who brings a mix of technical foundation, curiosity, and strong people skills:

 * Associates Degree or equivalent from two-year college or technical school.
 * One (1) year minimum of related experience.
 * Experience with networks preferred.
 * Working knowledge of operating systems and troubleshooting software, including Microsoft Office.
 * Valid driver's license.
 * The following skills are crucial for success in this role:
 + Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues.
 + Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently.
 + Teamwork: Collaboration with colleagues and other departments to achieve common goals.
 + Adaptability: Willingness to learn new technologies and adjust to changing work environments.
 + Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations.
 + Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.
 + Attention to Detail: Careful attention to detail to prevent errors in installations and configurations.
 + Empathy: Understanding user frustrations and responding with patience and support.
 + Critical Thinking: Evaluation situations logically to make informed decisions.

## Description

In this role, you'll be a trusted resource for technical support and infrastructure reliability. Your responsibilities will include:

 * Perform troubleshooting to isolate and diagnose common problems.
 * Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists.
 * Update hardware and software components as required.
 * Provide responsive, user-focused technical support across the firm.
 * Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security.
 * Diagnose and solve hardware problems.
 * Utilize vendor relationships as appropriate.


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