> Markdown version of [/jobs/ext/1785199-technical-customer-support-us-remote](https://www.wearedevelopers.com/jobs/ext/1785199-technical-customer-support-us-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support (US Remote) - **Company:** Motorola Solutions, Inc. - **Location:** Salt Lake City, UT, United States (Remote available) - **Experience:** Experienced - **Salary:** $110,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Suite, Computer Networks, Relational Databases, Document Management Systems, Issue Tracking Systems, Microsoft SQL Server, Network Architecture, Networking Basics, Application Data, Software Systems, Network Routers, Firewalls (Computer Science), Fortinet - **Published:** July 15, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17595179?backUrl=%2Fcareer%2F17595179%2FTechnical-Customer-Support-Us-Remote-Utah-Salt-Lake-City ## About the Role Technical Expertise * MS SQL Server to analyze relational database performance and isolate environmental defects * MS Windows Server to manage configuration deployment and host operating system troubleshooting * Network Infrastructure to oversee firewall, router, and basic networking configurations Professional Experience * Technical Communication to translate complex software investigations into clear, user-focused resolution paths * Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification * Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings Preferred Qualifications: * Previous knowledge of the PremierOne Application Suite is a plus * Experience with public safety records management systems (RMS) * Familiarity with F5 or Fortigate networking components, * Bachelor's Degree * 3+ years of technical customer support experience * Must be able to obtain background clearance as required by government customer * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. ## Description Incident Resolution * Resolve software problems by identifying the root cause of reported public safety application incidents * Gather precise application data to assist Engineering teams with code fixes and defect classification * Implement configuration workflows that help to ensure customer technical configurations align with their operational goals Ecosystem Collaboration * Work dynamically across Support, Product Management, Engineering, and Customer Success groups * Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance * Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Why I Love End-2-End Tests and How To Get Them Right](https://www.wearedevelopers.com/videos/996-why-i-love-end-2-end-tests-and-how-to-get-them-right) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)