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# IT Service Desk Analyst

- **Company:** Noblesoft Technologies
- **Location:** Morrisville, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Outlook, System Configuration, Multi-Factor Authentication, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, Software Deployment, Office365, Microsoft InTune, Servicenow, User Accounts
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us1e9bc394f57495e4ff3bdd4064b60fd3

## About the Role

* 1 5 years in a Service Desk or in an IT Support role.
 * Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
 * Phone support experience is mandatory.
 * Experience in Technical helpdesk or technical call center support is required.
 * Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
 * Familiarity with ticketing tools like ServiceNow or Jira Service Management.
 * 3-4 yrs of university education post High school (B.Sc. or Diploma).
 * Excellent communication, customer service capability, and problem-solving skills.
 * Ability to follow processes and work in a structured SLA-driven environment.
 * A proactive mindset with the ability to make a meaningful impact.
 * Customer focused with the eagerness to learn and grow continuously.
 * A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.

## Description

* Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
 * Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
 * Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
 * Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
 * Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
 * Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
 * Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
 * Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
 * Maintain clear and professional communication with end users and update tickets with accurate notes.
 * Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
 * Knowledge in identifying desktop, laptop, and printer issues., Job Title: Service Desk Analyst Location: Morrisville, NC Contract Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Tro…


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