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# IT Coordinator Americas

- **Company:** WILHELM
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Global System for Mobile Communications, IT Management, Network Administration, Server Administration, Office365, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://www.careerjet.com/job/us04403fef2f11105e1b853f8d0b9f054e/eaa

## About the Role

Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools?

## Description

* Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
 * Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
 * Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
 * Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
 * Local Deskside Support.
 * Monitor user satisfaction scores, identify improvement potential.
 * Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
 * Advice on IT investment budget.
 * Provide accurate reporting as required.
 * Act within the corporate governance policy.

As you will be dealing with the client daily, it's important that you thrive in a position where you have a lot of internal and external interactions. With this in mind, it should be a normal part of your nature to be proactive and meeting people in eyesight.
Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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