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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Analyst III - **Company:** GWINNETT COUNTY - **Location:** Gwinnett County, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, Information Systems, System Configuration, Data Recovery, Desktop Computing, Microprocessors, Video Cards, Domain Name System (DNS), Hard Disk Drives, Network Connections, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Patch Management, User Administration, User Accounts - **Published:** July 16, 2026 - **Apply:** https://www.juju.com/job/00000000gh1ne5 ## About the Role + Bachelor's Degree in a related field; AND + Five years of professional level computer analyst and/or systems experience, OR + An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Preferred Qualifications + Bachelor's Degree in Computer Science or Information Systems; + Seven years of professional level computer analyst and/or systems experience; + Certifications in A+, Network +, ITIL v4, MD100, MD101, To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/government/departments/human-resources/benefits) . 01 Have you completed a degree in Computer Science, Information Systems, or a related field? + Have not completed a degree in the specified fields of study + Completed associate degree in the specified fields of study + Completed bachelor's degree in the specified fields of study + Completed master's degree or higher in the specified fields of study 02 How many years of professional level computer analyst and/or systems experience do you have?, How many years of IT or related experience do you have? ## Description The IT Systems Analyst III will provide front line support for laptops, desktops, printers, and other associated equipment. This position will be responsible for providing support for patch management, end-point's security protection, NetMotion, RCM, Remedy Force work order management, and to coordinate the support services of vendors, end users, and other internal staff to successfully complete assigned projects. The Systems Analyst III will also ensure that support vendors are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements. Essential Duties + Hardware Installation and Maintenance: Install, configure, and maintain desktop hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners. + Software Installation and Configuration: Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality. + Troubleshooting Technical Issues: Diagnose and resolve hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support. + User Account Management: Create, modify, and manage user accounts, permissions, and access rights in various systems and applications, ensuring security and compliance with organizational policies. + Data Backup and Recovery: Implement and maintain backup procedures to protect critical data, and perform data recovery operations when necessary to restore lost or corrupted files. + System Updates and Patch Management: Monitor and apply system updates, patches, and security fixes to desktop computers and software applications to enhance performance, reliability, and security. + Network Connectivity Support: Troubleshoot network connectivity issues, including wired and wireless connections, DNS problems, IP configuration, and firewall settings, to ensure uninterrupted access to resources and services. + Documentation and Knowledge Sharing: Maintain accurate records of support activities, including troubleshooting steps, resolutions, and system configurations, and contribute to knowledge base articles to facilitate self-service support for end-users. + User Training and Education: Provide training and guidance to end-users on best practices for using desktop hardware, software, and tools effectively and securely, empowering them to troubleshoot common problems and optimize their productivity. + Physical Security and Asset Management: Ensure the physical security of desktop equipment and peripherals, including implementing measures to prevent theft or unauthorized access, and maintain accurate records of hardware inventory and asset tracking. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fake or News: LLMs Protect Each Other, Google Predicts Floods, and GitHub Copilot Loves COBOL - Niels Leenheer](https://www.wearedevelopers.com/videos/1860-fake-or-news-llms-protect-each-other-google-predicts-floods-and-github-copilot-loves-cobol-niels-leenheer) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)