> Markdown version of [/jobs/ext/1786300-technical-services-support-specialist](https://www.wearedevelopers.com/jobs/ext/1786300-technical-services-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Services Support Specialist

- **Company:** Tyler Technologies
- **Location:** Renton, WA, United States
- **Salary:** $47,394.0 - $77,327.0
- **Contract:** Permanent contract
- **Skills:** Relational Databases, Desktop Computing, Electronic Mailing, SQL Databases, Information Technology
- **Published:** July 10, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87673907/1

## About the Role

* Bachelor's degree in computer science or business administration, or comparable work experience.
 * Experience in ERP solutions, accounting software, accounting or computers.
 * Proficiency using computers and exposure to relational databases or SQL desired.
 * Excellent interpersonal and communication skills.
 * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
 * Strong analytical and problem solving skills.
 * Ability to work independently and in a team environment.
 * Demonstrated ability to maintain a positive, professional attitude.

## Description

* Provide general software, operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
 * Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.
 * Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.
 * Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
 * Manage open calls by identifying and prioritizing issues according to published policies.
 * Escalate to senior team member or department member if situation is beyond technician's control and additional assistance is needed.
 * Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
 * Participate in formal education and self-study to gain knowledge of Tyler products and services.
 * Provide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed, including but not limited to: FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting.
 * Follow documented Tyler Technologies, Inc. policies and procedures.
 * Respect the client's policies and procedures.


## Related Videos

- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Tracking vehicles at scale](https://www.wearedevelopers.com/videos/1999-tracking-vehicles-at-scale)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)