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# Service Operations and Solutions Architect

- **Company:** McKesson
- **Location:** Irving, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $119,330.0 - $155,800.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, Control Objectives for Information and Related Technology (COBIT), DevOps, Site Reliability Engineering Practices, Systems Integration, Information Technology, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://mckesson.wd3.myworkdayjobs.com/en-US/External_Careers/job/USA-TX-Irving/Service-Operations-and-Solutions-Architect_JR0150035

## About the Role

REQUIREMENTS: Bachelor's Degree in Computer Science, Information Technology, Engineering or a related field and Seven (7) years of experience in IT service operations, service management, solution architecture or a related occupation.

Experience must include (5) years in the following skills:

 * Managing multiple applications and services concurrently in complex enterprise environments;
 * ITSM frameworks (e.g., ITIL v4), governance models (e.g., COBIT, ISO 27001), and operational compliance standards;
 * Cloud platforms (Azure, AWS, or GCP), hybrid environments, and service management tools (ServiceNow, Jira Service Management);

 * Platform engineering, DevOps/SRE practices, and automation;
 * Financial management for service portfolios and contract governance.

## Description

JOB DUTIES: Architect, design, and govern service operations and solutions across the full lifecycle: design, transition, operations, and continuous improvement. Write and review high-quality, efficient,

and scalable code to support service automation, tooling, integrations, and operational improvements. Drive governance frameworks ensuring compliance with organizational policies, regulatory requirements, security standards, and industry best practices. Manage and optimize service and product portfolios, ensuring services are scalable, supportable, cost-effective, and business-aligned. Engage directly with customers, including senior leadership, to gather business requirements, provide technical consultation, and design tailored solutions. Lead the delivery and governance of multiple Statements of Work (SOWs) across large enterprise environments. Handle multiple applications and projects simultaneously, ensuring high-quality delivery, operational efficiency, and customer satisfaction. Define operational requirements (SLAs, OLAs, KPIs) and enforce standards across services. Represent service operations and solution architecture in governance boards, customer steering committees, and
architecture review boards (ARBs). Lead operational readiness, service transition, capacity planning, and continual service improvement initiatives. Mentor technical teams on operational excellence, coding standards, service governance, and architectural best practices. 100% Telecommuting allowed from a home office anywhere in the U.S.


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