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# Incident Commander I (Hybrid)

- **Company:** Motorola Solutions, Inc.
- **Location:** Allen, TX, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Mttr
- **Published:** July 11, 2026
- **Apply:** http://hbcunetwork.com//cgi-bin/jobs/searchJobs.cgi?job_id=35132282

## About the Role

* Technical Proficiency: Maintain a working knowledge of computer systems, network components, and telecommunications jargon to lead technical teams effectively.
* Professional Experience: 1+ years of Incident Management experience within an ITIL-based ITSM organization.
* Leadership & Influence: Demonstrated ability to direct others during high-pressure scenarios; ITIL Foundation (v3/v4) certification is preferred., * High School Diploma
* 1+ years of Incident management or Incident Commander experience

Travel Requirements

Under 10%

## Description

The Incident Commander I coordinates major incident responses, maintains stakeholder communication during service-impacting events, and facilitates resolutions in compliance with Service Level Agreements (SLAs). This role operates on a weekly rotating on-call schedule and requires a hybrid presence (two days per week) at the Allen, TX, office., * Lead Incident Response: Assemble technical triage bridges and direct outage recovery efforts with a focus on improving MTTR and MTRD.

* Stakeholder Communication: Prepare clear, timely written and verbal incident updates for internal teams, external customers, and regulatory commissions.
* Post-Incident Analysis: Participate in Root Cause Analysis (RCA) discussions and collaborate with third-party vendors to resolve chronic service delivery issues.
* Strategic Decision-Making: Use critical thinking and independent judgment to assess complex situations and define immediate courses of action.


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