> Markdown version of [/jobs/ext/1788421-end-user-support-specialist-2nd-shift](https://www.wearedevelopers.com/jobs/ext/1788421-end-user-support-specialist-2nd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - 2nd Shift - **Company:** Ryder System, Inc. - **Location:** Opa-locka, FL, United States - **Experience:** Experienced - **Salary:** $62,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Microsoft Outlook, Data Recovery, Dynamic Host Configuration Protocol, Desktop Computing, Web Browsers, Network Troubleshooting, Microsoft Lync, Office Suite, Software Deployment, TCP/IP, Tablet Computers, Wireless Devices, Guidewire PolicyCenter, Computer Equipment, Adobe - **Published:** July 10, 2026 - **Apply:** https://www.juju.com/job/00000000gf9f8i ## About the Role + Strong oral and written communications skills + Excellent analytical/technical ability and problem solving /troubleshooting skills + Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) + Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision + Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision + Flexibility to operate and self-driven to excel in a fast-paced environment + Highly organized, with excellent time management skills + Detail oriented with excellent follow-up practices Qualifications + H.S. diploma/GED required + Three (3) years or more experience in IT Support required + Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required + Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required + Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required + Strong intermediate experience and knowledge in troubleshooting printers required + Experienced utilizing a Help Desk ticketing queue required ## Description Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business. 2nd Shift, Tues-Sat 1:00p-9:30p, onsite. Daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual a plus with heavy IT support hours with floor associates. Essential Functions + Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users. + Responsible for imaging, configuration, installation of PCs and end user data recovery. + Utilize IT incident/change/asset management system to document, prioritize and track requests. + Install, maintain and repair PC hardware (including printers) and software. + Coordinate hardware warranty repairs with the vendor as required. Additional Responsibilities + Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations. + Provide hands on IT technical support. + Adherence to IT procedural guidelines and policies. + Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information. + Provide support during employee relocations and other projects as required. + Ability to provide 7x24 on call support if needed. + Performs other duties as assigned., Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter)