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# Help Desk Technician

- **Company:** Kelly Services Inc.
- **Location:** Orlando, FL, United States
- **Salary:** $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, CompTIA Network+, Information Systems, System Configuration, Desktop Computing, Microsoft Office, Network Architecture, Remote Service Software, Software Deployment, Software Engineering, Wireless Networks, Peripherals, Computer Equipment, Information Technology, Printer Maintenance
- **Published:** July 15, 2026
- **Apply:** https://dejobs.org/x/x/789E153703934E62B678ABF5A69D7E38/job/

## About the Role

* Have a High School Diploma or equivalent (required)
 * Bring at least two years of experience installing, configuring, testing, and deploying software and computer equipment
 * Possess at least two years of experience with computer hardware, networking, printers, peripherals, and electronics
 * Have at least three years of experience providing end-user technical support
 * Are skilled in troubleshooting and resolving hardware and software issues
 * Demonstrate proficiency with Microsoft Office applications, Windows operating systems, and email systems
 * Have strong analytical and problem-solving skills, with the ability to communicate effectively with end-users, management, and IT staff
 * Have at least one year of experience supporting network infrastructure, including switches, cabling, and wired/wireless networks
 * Are experienced using remote support tools
 * Can create technical documentation and train end-users on software applications
 * Hold a valid driver's license
 * Are adaptable and able to perform additional duties as assigned in a fast-paced environment
 * Exhibit strong customer service skills, maintaining professionalism in high-pressure situations

Preferred qualifications:

 * Associate's Degree in Computer Science, Information Systems, or related field
 * CompTIA A+ and CompTIA Network+ Certifications
 * Microsoft 365 Fundamentals (MS-900)

## Description

* Monitoring and assigning tickets in the Help Desk system
 * Updating SOE Dashboard information regularly
 * Providing Help Desk support to resolve hardware and software issues for end-users
 * Developing and documenting Help Desk and desktop procedures
 * Assisting in the maintenance of cloud-based email solutions, assigning users, and supporting Active Directory
 * Performing repairs and backups of desktop computers
 * Communicating with IS and other staff to resolve departmental and end-user issues
 * Creating and maintaining third-party software training manuals for staff
 * Performing printer maintenance and repair
 * Assisting the Systems Security Manager and Information Systems Management with special projects as directed
 * Collaborating with IS team members, vendors, and all employees within the office
 * Supporting and performing team member duties as needed
 * Performing other duties as assigned


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