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# Desktop Support Analyst I

- **Company:** DYOPATH
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Salary:** $50,211.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Information Technology Operations, Microsoft Security Essentials, Microsoft SharePoint, Software Engineering, Office365, Software Troubleshooting, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3314051095&tx=KJ9999FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support., * Bachelor's degree in computer science, IT, or related field OR

 * Four (4) years of equivalent work experience
 * A+ Certification required, * Intermediate hardware and software troubleshooting skills
 * Experience with Microsoft O365 Suite and SharePoint (preferred)
 * Strong written and verbal communication skills
 * Ability to provide sound technical advice and problem resolution
 * Detail-oriented with strong organizational skills
 * Ability to prioritize workload and meet deadlines
 * Strong customer service mindset
 * Ability to collaborate effectively within a team environment

## Description

* Provide technical support for desktops, laptops, printers, scanners, and peripherals
 * Analyze user requests and incidents to determine appropriate resolutions
 * Troubleshoot hardware and software issues via phone, chat, or in person
 * Install, deploy, and maintain company systems, devices, and applications
 * Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
 * Organize and participate in user meetings to discuss and resolve recurring or complex issues
 * Perform software and system updates, including:
 + Microsoft security patches
 + Antivirus signature updates
 + Other application updates
 * Order parts and manage hardware repairs and asset maintenance
 * Act as a point of contact for third-party vendors and service providers
 * Document processes, procedures, and technical requirements
 * Create, edit, and maintain knowledge base articles
 * Develop clear instructional materials to support self-service capabilities
 * Troubleshoot system errors, reports, and processes to ensure optimal performance
 * Support continuous improvement initiatives and special projects, As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.


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