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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CDE II - Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused - **Company:** NTT DATA Corporation - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $134,000.0 - $188,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Computer Engineering, Data as a Services, Software Engineering, Private Cloud Environment, Information Technology, Data Management - **Published:** July 7, 2026 - **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1406050300/?locale=en_US ## About the Role * 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with \ customers. * 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services. * 8+ years of experience managing a highly leveraged service environment. Highly Preferred Skills and experience: * Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. * Digital Transformation experience leveraging AI to refine knowledge insights. * Strong knowledge of and experience with ITIL Service Framework v4. * Experience in IT support and production escalations, including incident response and change lifecycles. * Excellent verbal and written communication skills. * Ability to work across multiple time zones. ## Description Operations: * Accountable for end-to-end delivery of NTT DATA services for a specific client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. * Develop and maintain Crisis Management/Disaster Plans. * Implement project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and execute automation and efficiency programs. * Drive client improvement plans to enhance satisfaction. * Utilize automation for repetitive tasks to boost performance and service quality. * Possess a deep understanding of the delivery life cycle. Financials: * Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. * Manage costs in alignment with annual operating plans and point of sale. * Develop action plans to close forecast gaps. * Manage account ramp-up/ramp-down resources efficiently. Sales & Relationship: * Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks. * Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. * Act as a strategic delivery advisor to the executive leadership team. * Manage Sales Enablement, ensuring integration with delivery teams. * Leverage broader NTT DATA capabilities and resources strategically. * Interface with customer architecture teams and senior leadership on emerging technologies. Governance: * Serve as the main contact for client operations leadership. * Maintain effective communication with all stakeholders and cross-functional teams. * Stay informed about global industry trends and their impact on IT services. Organization: * Apply best practices in organizational change management. * Solve large, enterprise problems through matrixed organizations. * Guide delivery leaders to align service offerings properly. * Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. * Coach and mentor a large team of delivery leaders responsible for daily client operations. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [From SaaS to Space: The Defensible Value VCs Are Looking For](https://www.wearedevelopers.com/videos/100104-from-saas-to-space-the-defensible-value-vcs-are-looking-for) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)