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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Services Specialist - **Company:** Mantech International Corporation - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Program Optimization, Extract Transform Load (ETL), Network Service, Oracle Data Service Integrator, Oracle Databases, Performance Tuning, Oracle Apex, Software Engineering, Software Systems, PL-SQL, PROMIS, SC Clearance, Information Technology, Web Trends, Workday - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac0c7a4ea5722d2a ## About the Role * High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support. * Proven track record of successfully handling complex, high-tier technical problems escalated by junior IT support staff. * Substantial experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications. * Demonstrated ability to independently stay ahead of current technology trends to proactively address evolving user requests. * Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning) Preferred Qualifications: * Relevant industry certifications such as CompTIA A+, Network+, or Security+. * Familiarity with the Sponsor's primary cyber risk and compliance automation tools. Clearance Requirements: * Must hold an active Secret clearance. Physical Requirements: * Must be able to remain in a stationary position for at least 50% of the workday. * Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces. * Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information. ## Description Are you ready to support the systems that build and protect our nation's infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success., * Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support. * Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks. * Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes. * System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance. * Technical Stewardship: Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments. * Continuous Learning: Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [The Eventloop in JavaScript - How does it work?](https://www.wearedevelopers.com/videos/1211-the-eventloop-in-javascript-how-does-it-work) - [Grappling With Clunky Old Software? 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