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# QA Engineer - Amazon Connect IVR Automation

- **Company:** Infosat IT Services LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Agile Methodology, Amazon Web Services, JIRA, Automation of Tests, Information Systems, DevOps, Github, Python (Programming Language), Lex (Software), Node.Js, Scrum Methodology, E2e Testing, Selenium, Software Testing Automation Framework, Amazon Connect, Postman, AWS Lambda, Backend, Information Technology, Playwright, Cloudwatch, Api Gateway, Restful APIs, Amazon Lex
- **Published:** July 22, 2026
- **Apply:** https://www.dice.com/job-detail/5dbb1679-44af-4a4d-bb9d-5f1443dcf08d

## About the Role

Experience: 5+ Years QA | 3+ Years Amazon Connect / IVR Testing, * Walk-in Drive on August 7 (In-Person Interview Mandatory)

 * Candidate must be able to attend the interview in New York
 * Strong Amazon Connect experience is mandatory
 * Hands-on Cyara automation experience is mandatory
 * Node.js automation framework development experience required, * 5+ years of Software QA
 * 3+ years of Amazon Connect / IVR Testing
 * Test Automation
 * Contact Center Applications
 * Agile Development, * Bachelor''s Degree in Computer Science, Engineering, Information Systems, or related field.
 * 5+ years of Software QA experience.
 * 3+ years of IVR or Contact Center testing.
 * Hands-on Amazon Connect experience.
 * Strong Cyara automation expertise.
 * Node.js automation framework development.
 * REST API testing experience using Postman.
 * Agile/Scrum experience.
 * Jira experience., * Amazon Lex
 * AWS Lambda
 * API Gateway
 * CloudWatch
 * Playwright
 * Selenium
 * GitHub
 * AWS Certification
 * Cyara Certification

## Description

We are seeking an experienced QA Engineer - Amazon Connect IVR Automation to lead testing and automation efforts for a cloud-based contact center platform built on Amazon Connect. The ideal candidate will have extensive experience in IVR testing, Cyara automation, Amazon Connect contact flows, Node.js automation frameworks, AWS integrations, and REST API testing.

This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to deliver high-quality releases across multiple environments., * Design and execute comprehensive QA strategies for Amazon Connect solutions.

 * Build and maintain IVR automation suites using Cyara.
 * Develop and enhance Node.js automation frameworks.
 * Validate Amazon Connect contact flows, routing profiles, prompts, Lambda integrations, and Lex bots.
 * Test customer authentication, transfers, callbacks, and self-service workflows.
 * Validate REST APIs and backend integrations.
 * Execute smoke, functional, regression, integration, and end-to-end testing.
 * Analyze defects and collaborate with development teams.
 * Integrate automated testing into CI/CD pipelines.
 * Improve automation coverage and release quality.


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