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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # RTS Sr Technical Support Specialist - **Company:** Thermo Fisher Scientific Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $104,000.0 - $153,920.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Systems Engineering, Cloud Computing, Cyber Security, Remote Service Software, Gitlab, Information Technology - **Published:** July 22, 2026 - **Apply:** https://thermofisher.wd5.myworkdayjobs.com/ThermoFisherCareers/job/Remote-Connecticut-USA/RTS-Sr-Technical-Support-Specialist_R-01360682 ## About the Role Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), * Associate degree or 5 years of technical experience in Electron Microscopy., service, or engineering role with complex analytical or scientific instrumentation * Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field * Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies * Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software * Excellent communication abilities in English, both written and verbal * Demonstrated project leadership and ability to complete technical initiatives * Experience developing and delivering technical training and documentation * Demonstrated success in customer relationship management * Strong problem-solving capabilities using structured methodologies * Ability to work independently while collaborating effectively across global teams * Proficiency with remote support tools and digital technologies * Valid passport and willingness to travel 25-50% of time, including international * Experience with quality systems and regulatory compliance * Ability to manage multiple priorities * Experience supporting and developing team members * Experience with continuous improvement methodologies * Additional language skills are an asset ## Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer., As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer., The VP of Agentic Systems will lead data science research and development, focusing on AI systems to enhance cybersecurity operations, requiring strong leadership and collaboration across technical teams. Top Skills: Artificial IntelligenceBig DataCybersecurityMachine Learning Samsara Customer Support Specialist An Hour Ago Easy Apply Remote or Hybrid United States Easy Apply 43K-58K Annually Mid level 43K-58K Annually Mid level Artificial Intelligence * Cloud * Computer Vision * Hardware * Internet of Things * Software Handle escalated multi-channel customer inquiries (billing, renewals, cancellations, RMAs), mentor peers, manage high-volume cases, improve processes, and provide actionable insights to improve customer experience and retention. Top Skills: macOSSalesforceServicecloudZendesk GitLab Project Manager 2 Hours Ago Easy Apply Remote United States Easy Apply Senior level Senior level Cloud * Security * Software * Cybersecurity * Automation Manage large-scale software and consulting projects end-to-end for enterprise customers. Coordinate cross-functional teams, executive stakeholder communications, escalations, delivery schedules, scope, risks, and revenue recognition while improving Professional Services PM processes, tools, metrics, and templates. Top Skills: AgileGitlabPmi (Project Management Institute Methodologies)ScrumSdlc What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. 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