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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Experience Specialist - **Company:** Omnicell, Inc. - **Location:** Fort Worth, TX, United States (Remote available) - **Salary:** $75,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Customer Data Management, Google Docs, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Slack - **Published:** July 3, 2026 - **Apply:** https://dejobs.org/x/x/25746BCA59DB4067A84B0030DCEFF489/job/ ## About the Role * Bachelor's degree in Communications, Public Relations, Journalism, Business, Marketing, or related field. * Minimum 1 year of experience in customer engagement, account management, or customer success. * Proven track record of performance in a customer-facing role., * Strong relationship management and communication skills across diverse stakeholders. * Proficiency in Microsoft Office Suite, Google Docs, and spreadsheets. * Metrics-driven mindset with experience implementing and tracking KPIs. * Prior experience in marketing, customer success, or account management. * Familiarity with tools such as Salesforce, Outlook, Slack, Huddle, PowerPoint, Excel, and Word. * Experience in healthcare or pharmacy environments is a plus. * Conflict resolution and de-escalation skills in high-pressure or ambiguous situations. * Ability to prioritize multiple customer tasks and adapt quickly to change. ## Description * Drive Customer Engagement: Lead digital outreach strategies to improve customer utilization, satisfaction, and retention across a portfolio of ~2,000 pharmacy clients. * Analyze and Optimize Journeys: Evaluate customer behavior, feedback, and usage data to identify critical touchpoints and implement improvements that enhance the digital experience. * Collaborate Cross-Functionally: Partner with Marketing, Sales, Support, and Onboarding teams to align messaging, resolve escalations, support platform migrations and solving product issue efforts. * Develop Scalable Strategies: Create and execute personalized digital engagement campaigns that can be deployed at scale, including ecommerce and digital sales initiatives. * Support Change Management: Educate customers on new clinical service opportunities, platform upgrades, and automation tools, helping them navigate industry shifts and billing complexities. * Monitor and Report Impact: Track KPIs such as Net Promoter Score (NPS), customer adoption rates, and retention outcomes to inform strategy and compensation tiers., * Customer Retention: You consistently meet or exceed retention goals within your assigned territory, contributing directly to revenue stability and growth. * Customer Satisfaction: You improve customer satisfaction scores (e.g., NPS) through proactive engagement, clear communication, and effective issue resolution. * Utilization Growth: You drive measurable increases in customer adoption of EnlivenHealth services and tools, especially during product migrations and rebranding efforts. * Strategic Impact: You identify trends in customer behavior and propose actionable initiatives that lead to improved digital experiences and business outcomes. * Team Collaboration: You work seamlessly across departments, contributing to shared goals and supporting escalations, onboarding, and change management efforts. How You'll Elevate at Omnicell At Omnicell, success isn't just about what you achieve-it's about how you achieve it. We embed Elevate Behaviors in everything we do. As a Digital Experience Specialist , you will: * Collaborate: Build strong networks across Customer Success, Sales, and Support to drive customer outcomes and resolve escalations. * Inspire: Motivate pharmacy partners to embrace digital tools and new service models, even in challenging industry conditions. * Develop: Continuously learn from customer data and share insights to improve engagement strategies and team performance. * Execute: Take ownership of regional customer outcomes, set clear priorities, and deliver on retention and satisfaction goals. * Impact: Drive innovation in digital engagement, challenge legacy processes, and align customer success with business growth. Work Conditions * Remote-based role with travel up to 25%. * Regional assignment currently focused on the Southern U.S. (Oklahoma to Florida and Puerto Rico). * Flexible scheduling and autonomy in managing customer relationships and digital campaigns. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [GitHub Next and the Future of Coding - Idan Gazit](https://www.wearedevelopers.com/videos/1903-github-next-and-the-future-of-coding-idan-gazit) ## Related Articles - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)