> Markdown version of [/jobs/ext/1791627-it-support](https://www.wearedevelopers.com/jobs/ext/1791627-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support

- **Company:** Robert Half
- **Location:** Dallas, TX, United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $60,320.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Application Configuration Access Protocols, JIRA, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Azure Active Directory, Single Sign-On, Software Deployment, Systems Integration, VPN Clients, Wi-Fi Technology, Okta, Zendesk, Servicenow, User Accounts
- **Published:** July 3, 2026
- **Apply:** https://dejobs.org/x/x/5B25C0D353E5481DBA99E238A3AB4C13/job/

## About the Role

* 1-3 years of Help Desk, Desktop Support, or IT Support experience.
 * Hands-on experience supporting Microsoft 365, Active Directory, Azure AD, and user account administration.
 * Experience working with identity and access management platforms such as Okta and MFA solutions.
 * Knowledge of VPN clients, remote access tools, and common end-user connectivity troubleshooting.
 * Experience onboarding large groups of users and supporting high-volume ticket environments.
 * Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
 * Experience supporting mergers, acquisitions, or large-scale employee transitions is preferred.

Schedule: Start time between 7:30 AM and 9:00 AM, with a required start no later than 9:00 AM.

## Description

A growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project., * Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.

 * Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.
 * Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.
 * Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.
 * Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)