> Markdown version of [/jobs/ext/1791676-support-analyst-hr-technology](https://www.wearedevelopers.com/jobs/ext/1791676-support-analyst-hr-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - HR Technology - **Company:** Exelon Corporation - **Location:** Baltimore, MD, United States - **Experience:** Experienced - **Salary:** $72,800.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Applicant Tracking Systems, Cascading Style Sheets (CSS), Cloud Computing, Computer Programming, Design of User Interfaces, Python (Programming Language), Software Engineering, SQL Databases, Information Technology, Servicenow, Programming Languages - **Published:** July 16, 2026 - **Apply:** https://dejobs.org/x/x/6CE93D045EBD4BF9A3E2E396D29D42D7/job/ ## About the Role * Bachelor's degree (ex: Computer Science or related discipline) and 2 - 5 years of relevant experience (HR Technologies implementation, architecture, support, programming technologies, etc.) or minimum 6 - 9 years of relevant combination of education and work experience. * Demonstrates strong software development, configuration and/or maintenance capabilities coupled with the ability to work under tight deadlines. * Strong understanding of HR technologies best practices and trends in domains of talent management, payroll, time and labor, performance management, etc. * Excellent analytical, problem-solving, and troubleshooting skills. * Experience in cloud-based HR Technologies. * Demonstrated strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment. * Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines. * Knowledge of one or more programming languages, e.g. Java, SQL , JavaScript, Python, etc. * May require help to troubleshoot complex issues., * Demonstrated understanding of what makes good software design, a deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty. * Strong knowledge of ServiceNow development, including but not limited to: creating basic to complex workflows, building catalog items based on business requirements, scripting, lifecycle events, etc. * Shows initiative beyond pure implementation. * Experience building highly scalable applications. * Excellent interpersonal, communication, negotiation, and collaboration skills. * Hands-on expertise in SQL, JavaScript and HTML/CSS. * Experience in UI/UX development. * ATS (iCIMS) experience highly preferred. ## Description * Engage with business and IT partners to ensure business needs are satisfied with practical, efficient, and cost-effective solutions. Document requirements, design and perform validation for existing and newly created functionality (20%) * Actively engage with IT partners and HR team on progress, status and issues pertaining to HR Solutions (10%) * Support Operational processing and resolve Production support issues (10%) * Support deployment and hyper-care activities (5%) Job Scope * Develop and maintain deep knowledge of technology and its application across our business areas or for our customers. * Applies technical expertise to plan, design, build or support required products and processes. * Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)