> Markdown version of [/jobs/ext/1792010-helpdesk-support-technician](https://www.wearedevelopers.com/jobs/ext/1792010-helpdesk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Support Technician

- **Company:** HMC Architects
- **Location:** Ontario, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $44,616.0 - $60,757.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Data Integrity, Microsoft Servers, Networking Basics, Software Asset Management, Reliability of Systems, Peripherals, Computer Equipment
- **Published:** July 7, 2026
- **Apply:** http://hmcarchitects.hrmdirect.com/employment/job-opening.php?req=3755508&req_loc=1382373&&

## About the Role

* Associate degree or equivalent technical training
 * Minimum 2 years of experience in a Microsoft Server and Windows environment
 * Working knowledge of PC hardware, networking basics, and IT applications
 * Strong customer service, communication, and documentation skills
 * Ability to manage priorities, meet deadlines, and adapt to change
 * Professional demeanor, dependable attendance, and collaborative work style

## Description

We're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment.

This position is located in HMC's Ontario, California office. The position requires 3 days in the office and the ability to work from home Mondays and Fridays with alternating Fridays off., * Respond to and prioritize IT support requests via phone, email, and in person

 * Troubleshoot PCs, laptops, peripherals, and basic network issues
 * Set up and configure workstations, printers, mobile devices, and video conferencing equipment
 * Install, configure, and maintain hardware, software, and applications
 * Support networked printers, plotting equipment, and peripheral devices
 * Maintain hardware/software inventory and ensure data integrity
 * Create basic end-user documentation and provide technology guidance
 * Enforce IT policies, standards, and security procedures
 * Assist with system upgrades, device monitoring, and technology planning
 * Travel as needed to the other offices


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)