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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager of Implementation, High Medical Value - **Company:** BioFire Diagnostics - **Location:** United States - **Experience:** Experienced - **Salary:** $83,500.0 - $134,500.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Peer-To-Peer (P2P) - **Published:** July 10, 2026 - **Apply:** https://jobs.jobvite.com/biofiredx/job/ormmAfwt/apply ## About the Role * Bachelor's degree in Business, Marketing, Communications, Life Sciences, Biology, Microbiology, Molecular Biology, Chemistry, Clinical Laboratory Science, Healthcare Administration, or a related field. * MBA preferred, * Minimum of 2 years of related professional experience, which may include may include sales, customer-facing commercial support, field application support, clinical laboratory consulting, technical support, or other customer engagement experience within the in vitro diagnostics (IVD), medical device, life sciences, or healthcare industry. * Experience working within hospital environments (laboratory, ED, ICU) strongly preferred * Point-of-care experience is a plus * Demonstrated success managing complex, customer-facing projects, * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy * Business acumen to understand how a business operates and how to make it successful * Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time * Critical thinking, using logic and reason to analyze information and make decisions in the workplace * Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes * Priority setting that align with business objectives * Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity * Organizing work and resources efficiently to ensure smooth operations * Planning objectives and strategies to achieve them within a set timeline * Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently * Informing others by sharing clear, timely information to ensure alignment, * Ability to remain in stationary position, often standing, for prolonged periods * Ability to ascend/descend stairs, ladders, ramps, and the like * No requirement to operate heavy machinery or move objects up to 50 pounds * May require masking while working in client hospital locations for extended periods * Requires conducting client visits, including safe operation of motor vehicles, accessing customer facilities, and frequent air travel ## Description The Implementation / Project Manager is responsible for leading customer-facing implementation and clinical adoption of high medical value (HMV) assays, including VIDAS NCK and TBI, with a future focus on point-of-care solutions (e.g., SPIN chip platform).This role is the primary liaison between customers and internal cross-functional teams to ensure the successful deployment, training, and use of diagnostic solutions. The position plays a critical role in driving clinical, operational, and commercial success by aligning implementation strategy with sales objectives, optimizing customer experience, and supporting go-to-market (G2M) execution., * Lead and drive end-to-end implementation of VIDAS NCK and TBI assays across healthcare systems, including laboratory, ED, ICU, and clinical stakeholders * Serve as the primary customer-facing project manager, ensuring timelines, milestones, and deliverables are met * Drive clinical and operational alignment through structured engagement with nurses, physicians, laboratory personnel, and hospital leadership to drive alignment and adoption * Conduct customer assessment at 30-, 60-, 120-, and 180-day post go-live to report on progress, utilization, and outcomes on all new customers * Partner with the customer to ensure accurate, timely, and clinically actionable results within established workflows * Maintain documentation and ensure adherence to internal processes and quality standards * Perform additional duties as assigned Customer Training & Education (Point-of-Care Focus) * Deliver high-quality training and education to laboratory personnel, clinicians, and healthcare providers as needed * Support future point-of-care initiatives, including training strategy and field readiness for SPIN chip platform * Ensure customers are fully equipped to adopt and integrate assays into clinical workflows * Provide on-site onboarding, training, and implementation support for new accounts (5-7 days at a time across multiple shifts as needed) Cross-Functional Collaboration * Partner with Sales, Clinical Operations, Medical Science Liaisons (MSLs), Marketing, and Corporate Accounts teams * Utilize and support the Customer Implementation Process (CIP), while refining and enhancing best practices * Lead internal and external implantation calls to ensure alignment as the opportunity progresses * Maintain proactive communication across teams to drive accountability and execution Commercial & Market Support * Support sales efforts by identifying and advancing opportunities through strategic implementation planning * Coordinate peer-to-peer clinical engagements to support adoption and market development * Contribute to the go-to-market (G2M) strategy, particularly for the upcoming SPIN chip implementation * Representing the organization at tradeshows, conferences, and market development events when needed * Partner with corporate account managers and HMV specialists in the field to build awareness and clinical adoption of HMV assays * Participate in pre-sale activities, including ride-along, account planning, and targeted customer engagements Account & Channel Support * Build and maintain strong relationships with healthcare providers and key stakeholders in the targeted account base * Support engagement and performance of third-party sales channels as needed * Provide field-based insights to optimize product positioning, utilization, and customer success * Provide field support across territories as needed, including coverage for open and underserved regions * Maintain continuity of customer engagement and implementation progress in partnership with commercial teams ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [P2P networks in Blockchain](https://www.wearedevelopers.com/videos/209-p2p-networks-in-blockchain) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery) - [Miner fee calculation and merchant API - new tools for the Bitcoin SV network](https://www.wearedevelopers.com/videos/28-miner-fee-calculation-and-merchant-api-new-tools-for-the-bitcoin-sv-network) - [PET ARENA Season 2.](https://www.wearedevelopers.com/videos/100237-pet-arena-season-2) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should Tech Managers Be Developers First? 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