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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Principal, AI Software Engineer- Agentic & Industry Solutions - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** Menlo Park, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $205,200.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Engineering, Decision Support Systems, Python (Programming Language), Knowledge-Based Systems, Rapid Prototyping Process, Software Deployment, Software Engineering, Systems Integration, User-Centered Design, Web Application Frameworks, Google Cloud, Enterprise Software Applications, Chatbots, Genesys, System Availability, Large Language Models, Multi-Agent Systems, IT Architecture, Event Driven Architecture, AI Platforms, Kubernetes, Information Technology, Api Design, Programming Languages - **Published:** July 17, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17616630?backUrl=%2Fcareer%2F17616630%2FSenior-Principal-Ai-Software-Engineer-Agentic-Industry-Solutions-California-Menlo-Park ## About the Role * Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or a related field * 10+ years of experience in software engineering, solution architecture, or cloud-native application development * 5+ years of experience designing and implementing AI, conversational AI, or intelligent automation solutions * Strong hands-on experience building scalable enterprise applications using modern programming languages such as Python or JavaScript * Proven experience delivering solutions from concept through production deployment in enterprise environments * Deep understanding of AI architectures including multi-agent systems, LLM integration, and RAG frameworks * Experience designing integrations across enterprise platforms such as CRM, ERP, and workflow systems * Demonstrated ability to influence technical direction and mentor engineers and architects * Strong communication skills with experience engaging cross-functional and executive stakeholders, * Master's degree in a relevant technical discipline * Experience with Genesys Cloud, including AI Studio, Copilot, Architect, and Experience Orchestration * Familiarity with AI frameworks such as LangChain, Semantic Kernel, AutoGen, CrewAI, or similar technologies * Experience working with cloud platforms such as AWS, Azure, or Google Cloud, including services like Bedrock * Background in building industry-specific solution accelerators or reusable enterprise frameworks * Understanding of business processes across industries such as financial services, healthcare, insurance, or telecommunications * Contributions to open source projects, patents, or innovation initiatives * Experience working in innovation labs, rapid prototyping environments, or customer co-creation programs ## Description Drive the design and delivery of next-generation AI powered customer and employee experiences that operate at enterprise scale. This role shapes how organizations use agentic AI to orchestrate interactions, automate complex workflows, and improve business outcomes across industries. At Genesys, we are redefining experience orchestration through AI innovation and human-centered design, enabling companies to deliver personalized, empathetic engagement at scale. You will own the architecture and development of reusable AI solutions that accelerate adoption across customers while influencing product direction, technical strategy, and industry innovation. This position offers high visibility across executive stakeholders and the opportunity to define how AI transforms customer experience platforms globally., * Design and deliver scalable agentic AI solutions that improve customer experience, reduce operational friction, and increase automation efficiency across enterprise environments * Build and operationalize reusable AI agents, copilots, and workflow components that accelerate deployment and time to value across multiple industries * Architect multi-agent systems that coordinate AI services, enterprise applications, knowledge systems, and human interactions to drive measurable business outcomes * Develop production-grade AI applications using modern frameworks, cloud-native architectures, and orchestration platforms to support high availability and performance * Create industry-specific solution accelerators that address complex challenges in sectors such as financial services, healthcare, retail, and public sector * Lead the design of RAG-based knowledge systems and enterprise AI integrations that improve accuracy, decision support, and user experience * Drive API-first and event-driven architectures that integrate Genesys Cloud with CRM, ERP, and enterprise workflow platforms * Partner with product, engineering, and customer stakeholders to translate emerging AI capabilities into scalable, market-ready solutions * Build prototypes and MVPs that validate innovation opportunities and influence long-term product and platform strategy * Establish best practices for AI architecture, observability, security, and governance to support enterprise adoption, * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. ## Related Videos - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Got AI ideas but no money? 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