> Markdown version of [/jobs/ext/1792949-helpdesk-analyst-i-kansas-city](https://www.wearedevelopers.com/jobs/ext/1792949-helpdesk-analyst-i-kansas-city). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Analyst I - (Kansas City) - **Company:** TEKSYSTEMS INC. - **Location:** Overland Park, KS, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, IT Management, Microsoft Software, ServiceNow IT Service Management, Information Technology - **Published:** July 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17671406?backUrl=%2Fcareer%2F17671406%2FHelpdesk-Analyst-I-Kansas-City-Missouri-Kansas-City ## About the Role 5 or more years of experience Must have excellent customer service skills in an IT technical setting. Must be knowledgeable in all Microsoft products and Dell computer systems. Experienced in working with people face-to-face or over the phone and find enjoyment in it. Experience in working in a fast-paced IT environment and have a willingness to be flexible when things don't go to plan. Must be able to work well with others within a IT team setting. *Skills* Help desk support, Troubleshooting, Service desk, Ticketing system, Help desk *Top Skills Details* Help desk support,Troubleshooting,Service desk,Ticketing system,Help desk ## Description * Become part of the greater IT Support organization as a member of the Tier I IT Support Team. * IT tickets at a Tier I level to ensure timely resolution or escalation. * Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines. * Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed. * Must consistently provide a positive customer service experience whether in-person, teams messaging or telephone calls with Segra employees. * Have excellent customer service skills. * Highly skilled in time management often handling multiple tickets, emails, IMs and in-person interactions. * Should be able to blend in and adapt to a relatively ever-shifting corporate IT landscape. * Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership. * Work in the KC MO office to help resolve in-person technical issues or other IT related issues outside of the ticket system. * Handle all other duties as requested by their manager. 60% - Work on and resolve Tier I level tickets within the ServiceNow ticketing platform. Help escalate IT Support tickets as needed or help reroute tickets to other applicable departments as needed. 30% - Help maintain documentation for all user facing materials, such as ticket updates, knowledgebase articles, and other IT Support related materials. 10% - Other duties as assigned by the manager within the job summary. Additional Information/Requirements ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)