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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Service Engineer - Data Center Infrastructure - **Company:** Zones, Inc. - **Location:** Buffalo, NY, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Cloud Computing, Data Centers, Linux, Microprocessors, RAID, Firmware, Hyper-V, Issue Tracking Systems, Windows Servers, NetApp Applications, Dell PowerEdge, Virtualization Technology, VMware VSphere, Diagnostic Tools, Computer Network Operations, Storage Devices, Comptia Server+, Pure Storage, Information Technology, Hardware Asset Management, Hardware Infrastructure, Nutanix, Cisco - **Published:** July 14, 2026 - **Apply:** https://dejobs.org/x/x/A5358AE614054AE3B05DA587E25DF49E/job/ ## About the Role We are seeking an experienced Field Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments. The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction., * Minimum 5 years of experience supporting enterprise server hardware in data center environments. * Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience. * Hands-on experience with server platforms from manufacturers such as: * Supermicro * Dell PowerEdge * Hewlett Packard Enterprise (HPE) * Lenovo * Cisco UCS * Strong understanding of: * Server architecture * RAID technologies * Power and cooling systems * Storage infrastructure * Data center operations * Experience performing hardware diagnostics and break-fix repairs. * Working knowledge of Linux and Windows Server operating systems. * Familiarity with ticketing and asset management systems. * Ability to read and interpret technical documentation, wiring diagrams, and installation procedures. * Strong written and verbal communication skills. * Ability to lift equipment up to 50 lbs and work in raised-floor data center environments. Preferred Qualifications * Industry certifications such as: * Supermicro Specialist * Cisco Certified Technician (CCT) * CompTIA Server+ Dell EMC Proven Professional * HPE ASE or ATP * Microsoft Certifications * Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage. * Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix. * Familiarity with cloud infrastructure and hybrid data center environments. ## Description * Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure. * Diagnose and resolve server hardware failures including GPU's, CPUs, memory, motherboards, RAID controllers, and power supplies. * Conduct preventive maintenance inspections and health checks on data center equipment. * Support hardware upgrades, firmware updates, and technology refresh projects. * Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management. * Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities. * Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations. * Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems. * Ensure compliance with data center standards, change management procedures, and safety protocols. * Respond to scheduled maintenance activities and emergency service requests within established SLAs. * Provide technical support for multiple server platforms and vendor technologies. * Maintain accurate records of spare parts inventory and equipment lifecycle status. * Participate in on-call support rotations and after-hours maintenance windows as required. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)