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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Robotics Processing Automation Support Engineer - **Company:** CVS Health - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $72,100.0 - $158,620.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Performance Management, JIRA, Data Integrity, Log Analysis, Simple Object Access Protocol (SOAP), SQL Databases, Delivery Pipeline, Large Language Models, Uipath, Automation Anywhere, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=409e4de4dbb8c9db ## About the Role * 3-5 years of hands-on experience in RPA production support or operations roles * Proficient in Automation Anywhere A360 - bot development, Control Room management, and error handling * Working knowledge of UiPath - Studio, Orchestrator, and REFramework-based bot support * Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines * Experience with ITSM platforms for incident and change management (ServiceNow preferred) * Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP) * Excellent analytical and problem-solving skills with the ability to work under pressure * Strong written and verbal communication skills for stakeholder engagement and documentation * Ability to work rotating shifts and participate in an on-call rotation, * Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification. * Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks. * Healthcare industry experience with knowledge, * Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience ## Description Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain. What you will do * Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation * Monitor, triage, and resolve production incidents related to RPA automations * Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions * Analyze logs, data, and system behavior to diagnose and resolve technical issues * Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira * Ensure production automations meet defined SLAs and operational OKRs * Escalate critical or unresolved issues to L3/development teams with complete documentation * Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures * Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues * Diagnose dependency, environment, data integrity, and application performance issues impacting bots * Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability * Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required * Maintain documentation for application configurations, troubleshooting steps, and resolution procedures * Contribute to automation health dashboards and operational reporting metrics * Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening * Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions ## Related Videos - [How to achieve web automation with UiPath](https://www.wearedevelopers.com/videos/310-how-to-achieve-web-automation-with-uipath) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try)