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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NDS Program Office IT Program Administrator - Governance - **Company:** Nelnet - **Location:** Madison, WI, United States (Remote available) - **Experience:** Experienced - **Salary:** $95,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Confluence, JIRA, Capability Maturity Model Integration, Programming Tools, Microsoft Office, Systems Development Life Cycle, Data Classification, Large Language Models, Atlassian Tools - **Published:** July 7, 2026 - **Apply:** https://dejobs.org/x/x/219EDFFF74A84CE9B96E35A7A5742F3E/job/ ## About the Role * Bachelor's degree or equivalent combination of education and relevant experience., * 2+ years in a role combining process, compliance, governance, or audit work with meaningful exposure to AI or emerging technology. * Genuine, demonstrable fluency in the current AI landscape. * Conceptual understanding of how agentic AI systems work - what agents are, how they use tools and memory, and what makes them different from traditional software from a governance standpoint. * Ability to evaluate an AI system description or impact assessment and identify what's missing, understated, or inaccurate. Preferred Experience: * Hands-on experience with Jira, Confluence, or Atlassian products, including platform health monitoring and troubleshooting. * Experience in financial services or another heavily regulated industry. * Familiarity with NIST AI RMF, ISO 42001, or similar AI governance frameworks. * CMMI process area knowledge. * Exposure to CFPB, FCRA, UDAAP, or FSA regulatory requirements. * Relevant certifications: AIGP, CIPP, CISA, CRCM, or equivalent AI/compliance credentials. * Experience building or reviewing agentic AI systems, LLM integrations, or AI-assisted workflows. * Change management experience or certification (Prosci, CCMP, or equivalent). Skills & Competencies * You follow AI news, model releases, and regulatory developments without being asked. * Comfortable telling a team they're not meeting a requirement, in a way that results in compliance, not conflict. * Strong written and verbal communication skills across all organizational levels. * Excellent interpersonal, consensus-building, and analytical skills. * Highly self-motivated and proactive, with a strong sense of ownership. * Low ego about what you don't know, high confidence about what you do. ## Description * Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints required by the Nelnet AI Governance Policy and Acceptable Use Policy. * Maintain the NDS AI-extended SDLC (AISDLC), updating it as policy, regulation, or technology changes. * Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process; evaluate submissions for accuracy and completeness. * Verify AI-specific requirements are met at defined SDLC checkpoints. * Verify NDS associates are using approved AI tools at correct data classification levels. * Build and maintain the NDS AI compliance evidence package, keeping it current and audit-ready. * Maintain a current inventory of all AI systems in development, deployed, and retired within NDS, including owners, risk tier, and system type. * Ensure development teams understand their AI governance obligations, and hold them accountable when requirements aren't met. * Represent NDS in enterprise AI governance conversations and working groups. IT Program Administration - Growth Begins Within 30 Days * Monitor and maintain the health of NDS Jira and Confluence environments; diagnose and resolve platform-level issues and configuration problems. * Partner closely with development teams and leadership to support active products and ensure adherence to standards. * Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs. * Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps. * Document processes and procedures in an organized, user-friendly format. * Provide clear and concise verbal and written communication tailored to the appropriate audience - technical and non-technical. * Research, assess, and train others on non-development tools used across the segment. * Perform value stream mapping for processes owned within NDS IT to streamline workflows and eliminate waste. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)